Amanda Stovall
San Diego,CA
Summary
Proven IT Support Specialist with a track record of enhancing support delivery and efficiency at the United States Navy, USN. Expert in managing high call volumes and reducing downtime through effective troubleshooting. Demonstrates exceptional customer service and multitasking abilities, fostering strong relationships and promoting loyalty. Skilled in both technical problem resolution and creating engaging customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Bartender
VFW Post 1512 Lemon Grove
08.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
IT Support Specialist
United States Navy, USN
01.2000 - 01.2012
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 160 employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Answered questions and provided information to customers about new software or hardware.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Managed high levels of call flow and responded to technical support needs.
Education
Some College (No Degree) -
National University
La Jolla, CA 01.2018 - 12 2019
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Patience and Tolerance
- Engaging personality
- Customer service expertise
- Organizational ability
- Complex Problem-Solving
- Handling Difficult Customers
- Memory retention
- Hospitality service expertise
Timeline
Bartender
VFW Post 1512 Lemon Grove
08.2024 - Current
Some College (No Degree) -
National University
01.2018 - 12 2019
IT Support Specialist
United States Navy, USN
01.2000 - 01.2012
Similar Profiles
Minnie BettsMinnie Betts
Bingo Cashier at VFW Post 8577Bingo Cashier at VFW Post 8577
Donna PhillippiDonna Phillippi
Gaming Bartender at Somerset VFW POST 554Gaming Bartender at Somerset VFW POST 554
Isabella NarcisoIsabella Narciso
Volunteer at VFW Auxiliary Post 10427Volunteer at VFW Auxiliary Post 10427