Amanda Strickland
Villa Rica,Georgia
Summary
Highly experienced emergency management professional aiming to leverage over 15 years of expertise in E-911 operations and staff development to advance to a leadership role. Committed to enhancing emergency response effectiveness and training excellence in public safety communications.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Training Supervisor
Douglas County E911
08.2023 - Current
- Oversee development and implementation of dynamic training programs, directly resulting in enhanced dispatcher performance and reduced response times.
- Initiate and manage adoption of cutting-edge communication technologies, significantly improving data accuracy and operational efficiency meeting NENA (National Emergency Number Association) standards of 95% of calls answered within 20 seconds or less.
- Implement regular assessment and feedback processes that support ongoing professional development and continuous improvement in emergency response operations.
Shift Supervisor
Douglas County E911
10.2011 - 08.2023
- Managed team of over 8-10 dispatchers, demonstrating strong leadership in high-stress situations to maintain operational integrity and safety compliance
- Developed and enforced quality control protocols that reduced critical errors by 15%, directly impacting effectiveness of emergency response strategies
- Coordinated large-scale emergency responses, including natural disasters and major accidents, improving community safety and emergency preparedness.
Communications Officer
Douglas County E911
12.2007 - 10.2011
- Effectively processed and responded to emergency calls, prioritizing incidents based on severity and available resources
- Trained and mentored 30 new dispatchers in high-performance standards, significantly improving team efficiency and communication skills
- Awarded for exemplary service and leadership during multiple critical emergency events, reflecting advanced problem-solving and operational management skills.
Education
Skills
- Leadership in High-Stress Environments
- Emergency Response and Crisis Management
- Advanced Dispatcher Training Programs
- Technological Integration and System Management
- Strategic Planning and Community Safety Initiatives
- Training course oversight
- Policy Implementation
- Learning Management Systems
- Business Administration
- Curriculum Design
Certification
- Certified Emergency Medical Dispatcher (EMD)
- Georgia POST Certified Communications Officer
- CPR Certification
- ICS 100
- ICS 200
- ICS 700
- ICS 800
- Terminal Agency Coordinator
Timeline
Training Supervisor
Douglas County E911
08.2023 - Current
Shift Supervisor
Douglas County E911
10.2011 - 08.2023
Communications Officer
Douglas County E911
12.2007 - 10.2011