Amanda Stringini
Rockford,IL
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
8
8
years of professional experience
Work History
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
Rockford, IL
08.2022 - Current
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Community Assistant
Heritage Woods of Huntley
Huntley, IL
02.2021 - 08.2022
- Provided support to residents in resolving conflicts and addressing grievances.
- Performed daily rounds throughout residence halls to ensure compliance with established standards.
- Managed emergency situations calmly and efficiently.
- Responded promptly to resident inquiries regarding housing issues or concerns.
- Guided clients through transition to independent living within community.
- Assist with preventative maintenance on a scheduled basis in accordance with written procedures and/or install minor equipment, equipment, hardware, and controls. Provide assistance to assigned residents with the activities of daily living in accordance with the residents' individualized service plan. Restock supplies, perform personal care such as grooming, dressing, and feeding.
Package Handler
UPS
Rockford, IL
01.2017 - 12.2018
- Maintained a clean work environment by removing debris from the loading dock area.
- Inspected packages for damages or defects and recorded any issues found.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Checked all outgoing shipments to ensure accuracy of contents.
- Organized packages according to type, size, destination, and other specifications.
- Assisted in training new employees on package handling processes.
- Managed inventory levels by tracking incoming and outgoing packages.
- Stacked boxes onto pallets in an efficient manner.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Communicated effectively with supervisors regarding any logistical issues.
- Protected company inventory by maintaining and organizing storage areas.
- Assisted in the training of new package handlers on proper procedures and safety practices.
- Complied with federal, state, and company regulations regarding package handling.
- Collaborated with team members to improve workflow and increase productivity.
- Examined and inspected containers, materials, and products to meet packing specifications.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Conducted package inspections for damage and reported discrepancies to supervisor.
- Maintained clean and organized work area, adhering to safety standards.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Sales Associate
Estee Lauder
Rockford, IL
03.2016 - 11.2018
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in market place.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed promotional strategies to increase sales volume.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Bagged or packaged purchases and wrapped gifts.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Belvidere North High School
Belvidere, IL05-2017
Skills
- Business Planning
- Conflict Resolution
- Multi-line phone system
- Customer services
- Customer research
- Billing inquiry resolution
- Educating customers
- Service-oriented mindset
- Document review skills
- Data entry skills
- Inbound Call Management
- Upselling strategies
- Resolving conflicts
- Consumer research
- Complaint Handling
- Persuasive Communication
- Documentation coordination
- Issue Research
- Data Entry
Interests
One of my biggest interests is always improving in any environment I am in. Showing others they are capable of improving themselves in any position they are in. I am always willing to learn something new even if it is a last minute training. I am always interested first and will not say no if it means improving my work.
Accomplishments
My biggest accomplishment is getting to where I am now. I take pride in my work and go above and beyond where I am in work and outside of work. I have accomplished becoming tri state trained, webchat trained, pharmacy trained , learning coach and claims trained. I have shown a big accomplishment in myself when becoming a learning coach with my job. I admire being able to show new advocates the positives my job can bring. And just how far you can become as an advocate. Being able to expand my horizons and others in the work place has become one of the biggest accomplishments in any job I have had. I have received multiple recognitions since starting the company not only from my super visor but his supervisor along with members I have worked with. Taking a very escalated phone call and making it become a positive outcome for the company and myself has been a big accomplishment for myself since starting.
Timeline
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
08.2022 - Current
Community Assistant
Heritage Woods of Huntley
02.2021 - 08.2022
Package Handler
UPS
01.2017 - 12.2018
Sales Associate
Estee Lauder
03.2016 - 11.2018
High School Diploma -
Belvidere North High School