Amanda Suarino
East Northport,NY
Summary
With over 13+ years of business experience, served in various roles such as Office Manager, Assistant Manager, Administrative Assistant, and Sales Support and Customer Service. Expertise lies in building relationships, demonstrating social sensitivity, and solving problems effectively. Highly organized and detail-oriented, ensuring meticulous execution of every task. Written and verbal communication skills are highly developed, enabling effective interaction with individuals at all levels of management and representing the company with professionalism and confidence. Additionally, I excel at multitasking and possess outstanding telephone etiquette, scheduling, and documentation skills.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator II
Hunting Eye Care (SightMD, OCLI/Spectrum Vision Partners)
01.2017 - 02.2019
- Booked patient’s surgeries, thoroughly explaining policies, procedures, paperwork, and providing empathy and emotional support.
- Checked-in pre-existing and new patients in Electronic Medical Records.
- Personal demographics reviewed and updated, insurance rechecked, referrals collected, policy and procedures explained and documented.
- Any outstanding balances collected at the time of check-in.
- Checked patients out, follow up appointment’s, tendered cash, check or charge for insurance copays, vitamins, and medical supplies.
- Handled Audiology patients. Made appointments, check-in and check-out, collection of payment, confirmed insurance.
- End of day posting, and reports ran and matched to cash, checks or charges collected for the day. If closing, the end of day additional reports run from other Patient Care Coordinators, Manger and Office Manager to make sure all figures balanced out correctly.
- Bank deposit slips made and enclosed with all cash, credit and checks.
- Constant contact within house doctors, Technicians, healthcare providers, partnered facilities, pharmacies, insurance companies and patients to answer questions, make appointments, surgeries, medication, obtain referrals and authorizations for patient procedures.
- Managed 60-120 patients in a day for rotating Specialists who came into the office once to twice a month for a half a day. Utilizing their specific computer programs, policies, procedures, paperwork, and routines for their patients, technicians, and doctors.
- Traveled to other affiliated locations to help when other offices where shorthanded as well as taking unwanted shifts.
- Worked alone on Saturdays, opened, closed office and took care of all job duties & office responsibilities of a normal day.
- Basic office duties, answering phones, filing, fax, scanning, inventory control, postage and assigned projects.
- Software utilized; Clearwave, Imedicware, Pverify, Microsoft, Basic Excel, Gmail, Outlook, Audiology program
- Continues and constant learning of new computer programs, policies, and procedures due to the company merging and leaving three times in two years with other corporations.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Full-Time Caregiver
Cared for Immediate Family Member
01.2015 - 01.2017
- Provided round-the-clock care for seriously ill family member, including multiple hospitals, offices visits, scheduling MRI’s, Cat Scans, appointments, medication and insurance management, assistance with daily living, coordinating therapies and services.
- Continues correspondence with school, teachers, tutors, psychologist, social worker, and guidance counselor.
Administrative Assistant
Wellwood Memorials
03.2013 - 01.2015
- Guided grieving families as well as grieving pet owners in policies and procedures in creating a new monument or adding inscription to pre-existing monument.
- Processed necessary contracts and affidavits needed to be signed.
- Solely handled all inscriptions for St. Charles and Resurrection Cemetery. As well as handling Breast Cancer Awareness bricks made for ongoing tribute in Babylon town hall.
- Extensive public relations in dealing with customers and cemetery personal in addressing any issues, questions, completion time or problems regarding monuments or inscriptions.
- Typed invoices, collected payments, deposits, balances, and light bookkeeping and multiple phone lines.
- Scheduled deliveries for monument installation into cemeteries and notifying families when they have been erected or inscriptions have been completed on sight.
- Utilized ACT data program to scan in new monument or add information to preexisting monument. Also, Program utilization to bring up previous monument information or inscription to duplicate monument or inscription for other family member.
- Composed and drafted outgoing correspondence to cemeteries and families.
- Managed any issues and maintenance for phones, faxes, typewriters, copiers, ordering office supplies, filling and scanning.
- Utilized Microsoft, Outlook and basic Excel to send and print correspondence to patients and track monument inventory on the grounds and send email with picture from Adobe of completed monument or inscription and bill to families who were out of state or unable to come into the office.
Education
Associate of Science - Computer Science
Webster University
Ocala, FL05.1993
High School Diploma -
Forest High School
Ocala, FL05.1990
Skills
- Affidavit Preparation
- Office Manager Responsibilities
- Technical Literacy
- Collaborative Abilities
- Reorganization of pre-existing departments
- Light Bookkeeping
- Problem solving, reasoning & creativity
- Created and maintained employee records
Timeline
Patient Care Coordinator II
Hunting Eye Care (SightMD, OCLI/Spectrum Vision Partners)
01.2017 - 02.2019
Full-Time Caregiver
Cared for Immediate Family Member
01.2015 - 01.2017
Administrative Assistant
Wellwood Memorials
03.2013 - 01.2015
Associate of Science - Computer Science
Webster University
High School Diploma -
Forest High School
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