Amanda Sula
Pittsburgh,PA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Banfield Pet Hospital
Monroeville, PA
07.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Manage 18 employees, and maximum of 50+ patients daily
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Create budgets and forecast expenditures for facility operations
Bartender
Burgatory Bar
Homestead, PA
07.2013 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Pet Care Technician
Cozy Inn Pet Resort
06.2013 - 06.2016
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Maximum of 80+ pets cared for daily
- Trained, walked and exercised pets of different sizes and temperaments.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Documented pet care activities, immunizations and treatments delivered.
- Completed routine check-ups to assess animal health and chronic or acute concerns.
- Administered vaccinations and medications to cats, dogs and other small pets.
Education
Associate of Science - Veterinary Technology
Penn Foster College
Scottsdale, AZ04.2024
Skills
- Team Management
- Para/DVM Scheduling
- Preventive Care Captain
- Labor Tracking/ Adjusting
- Retention
- Hospital Supplies and Inventory
- Supervising Employees
- Job Assignments
- Advanced Technician Skills
- Associate Training
- Medical Terminology
- Veterinary Procedure
Timeline
Supervisor
Banfield Pet Hospital
07.2018 - Current
Bartender
Burgatory Bar
07.2013 - 02.2019
Pet Care Technician
Cozy Inn Pet Resort
06.2013 - 06.2016
Associate of Science - Veterinary Technology
Penn Foster College
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