Amanda Sullivan

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and a company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Streamlined kitchen operations with effective communication and collaboration among team members.
• Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
• Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
• Showcased excellent knife skills for precise cutting and preparation of various ingredients.
• Enhanced teamwork within kitchen staff by fostering collaborative environment focused on meeting high standards of quality and efficiency.

• Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
• Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
• Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
• Collaborated with medical staff to ensure seamless communication and coordination of patient care.
• Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
• Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
• Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
• Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
• Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
• Facilitated smooth workflow within the practice by communicating effectively with colleagues across various departments.
• Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
• Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained records by recording, obtaining and updating personal and financial information.
• Pulled charts and prepared for nurse and doctor assessment.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Transcribed phone messages and relayed to appropriate personnel.
• Maintained current and accurate medical records for patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.

• Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
• Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
• Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
• Collaborated with medical staff to ensure seamless communication and coordination of patient care.
• Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
• Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
• Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
• Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
• Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
• Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
• Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
• Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Reviewed and sent medical records to other physicians upon request.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Maintained records by recording, obtaining and updating personal and financial information.
• Pulled charts and prepared for nurse and doctor assessment.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
• Welcomed 100 patients and visitors per day via telephone and in person.

• Dean's List All semesters and 2014

Virginia College Student Ambassador Member and MMH