Amanda Sullivan
Waynesburg,KY
Summary
Accommodating Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in a courteous, respectful manner.
Overview
6
6
years of professional experience
Work History
Administator
GenTek USA
Pasadena, TX
07.2024 - Current
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Assisted in the development of new administrative systems, procedures and policies.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Reviewed, processed and filed permits for construction projects.
- Maintained and updated permit records in an organized manner.
- Assisted customers with inquiries related to permit applications.
Customer Service Representative
Senture
London, KY
12.2022 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
Assistant Store Manager
Family Dollar
Waynesburg, KY
01.2022 - 12.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Server
Applebee's
Ashland, KY
10.2020 - 12.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
Host
Buffalo Wings & Rings
London, KY
08.2018 - 02.2020
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
Somerset Community College
Somerset, KYSkills
- Financial Oversight
- Schedule Coordination
- Staff Management
- Recordkeeping and File Management
- Data Confidentiality
- Office Management
References
References available upon request.
Timeline
Administator
GenTek USA
07.2024 - Current
Customer Service Representative
Senture
12.2022 - 12.2023
Assistant Store Manager
Family Dollar
01.2022 - 12.2022
Server
Applebee's
10.2020 - 12.2021
Host
Buffalo Wings & Rings
08.2018 - 02.2020
Somerset Community College