Amanda Sullivan

Key Project: Digital Accelerator Program

Drove the successful implementation of PwC’s Digital Accelerator (DA) program, an industry benchmark in digital upskilling that equipped 2000+ employee change agents with priority digital skills (AI, data visualization, machine learning, automation), design thinking and data-driven storytelling skills to advance adoption, innovation and operational efficiency across the firm.

• Executive-Level Reporting & Communications: Enabled buy-in and alignment with strategic objectives by preparing and presenting program updates, performance metrics and strategic recommendations to executive sponsors, HR partners and business leaders.
• Operational Impact: Delivered over 1M hours in productivity savings and generated multi-million-dollar cost reductions through efficiency gains by implementing and scaling curated vendor learning content and engagement initiatives that enhanced skill application across teams.
• Global Collaboration: Enabled the successful deployment of the DA program across multiple countries by partnering with the global PwC network to tailor deliverables and messaging.
• Strategic Budget Management: Managed a $20M multi-year operating budget, strategically allocating resources to maximize program impact and ROI.
• Future-Ready Workforce: Enabled on-demand upskilling by area of interest and/or role-specific needs by deploying a comprehensive digital acumen curriculum to program participants and then scaling content availability to 70,000+ employees firmwide.
• Change Readiness: Conducted change readiness assessments to identify potential barriers to adoption, skills gaps and sentiment to inform change strategy and align with business goals.
• Engagement & Retention: Saved PwC over $1.5M by significantly reducing turnover among participants and consistently earning a Net Promoter Score (NPS) more than 2X the firmwide L&D program average by leading live, immersive onboarding sessions and virtual events for 2,000+ DAs.

Key Project - Client Experience Organization (CXO):

Collaborated with leadership to define service offerings and adoption strategy for the newly launched CXO and a roadmap for scaling new and existing resources. Facilitated skill development and adoption of innovative practices to prioritize empathy and advance key behaviors, directly supporting PwC's people-first and client-centric global strategy.

• Change Management Strategy & Communications: Increased adoption of new digital resources and a people-centric mindset across the organization by developing and implementing change management plans and communications that facilitated behavioral transformation.
• Client Experience Resource Enhancements: Expanded the PwC digital learning library with over 50 new self-service CX assets, including FAQs, sample communications, presentations, case studies and tools supporting the adoption of people-focused, experience-centered behaviors.
• Skills Development & CXO Change Program: Strengthened trust-building and relationship management skills by leading interactive, virtual workshops for 1800+ employee change agents.
• Change Program Playbook Development: Developed a comprehensive playbook for designing and implementing similar CXO change agent programs, establishing standards for quality and consistency in program delivery for PwC’s global network of firms to leverage.
• Subject Matter Expert Collaboration: Partnered with organizational psychologists to identify core behaviors driving desired outcomes and designed self-service, digital resources and activities to effectively operationalize and bring to life strategic competencies.
• Continuous Improvement & Feedback: Conducted stakeholder analyses of participant, client and business feedback to evaluate program effectiveness, leveraging data insights to refine, enhance and scale training initiatives for continuous improvement.
• Internal CXO Consultations: Achieved a 300% annual increase in requests for the CXO consultation service offering by building a knowledgeable, responsive team with diverse experience and consistent processes that met evolving client and team needs across the firm.

• Provided strategic guidance for large-scale, multi-million-dollar technology implementations, working with clients, global PwC teams (U.S., China, India) and executive stakeholders to build trust and solve key business challenges.
• Partnered with over two dozen industry clients, leading change management strategy, communications, project management and stakeholder engagement workstreams to achieve key performance metrics, ensure client satisfaction, and successful business and technology transformations.
• Led the PMO for a $22M agile software implementation/deployment, improving operations and customer service for an insurance client through effective resource planning, budgeting, risk management and executive communications.
• Managed, developed and mentored junior team members, fostering a high-performance, people-first culture of empathy, authenticity and professional growth within teams.

• Supported federal clients in developing operational processes, change roadmaps and communication strategies to improve organizational effectiveness.

• Gained hospitality industry experience with on-property operations, customer service, associate engagement and event design/execution.