Amanda Summers
Richmond,VA
Summary
Enthusiastic professional effective at providing quality instruction and fostering a positive learning environment for all students.
Overview
14
14
years of professional experience
Work History
Server - Team Lead
McLeans Restaurant
Richmond, VA
08.2016 - Current
- Demonstrated exceptional interpersonal and communication skills, which improved team collaboration, customer relationships
- Managed day-to-day operations
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
- Upsold menu items by explaining new offerings to customers
- Responded to issues quickly by using customer service skills to provide immediate resolution
Food Service Manager
Henrico County Public Schools Nutrition Services
Richmond, VA
11.2011 - 08.2016
- Assessed employee schedules for effectiveness and approved all timesheets.
- Adhered to all company food, safety, quality and sanitation policies.
- Established and managed effective controls for labor and inventory costs.
- Trained and mentored up to 21 new employees.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with Henrico County protocols.
- Managed customer service by training staff, overseeing operations and resolving issues in a timely manner.
- Maximized employee morale and corrected performance issues in accordance with established standards.
- Produced accurate and thorough management reports.
Server
The Dairy Bar
Richmond, VA
09.2011 - 05.2015
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
- Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
- Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
- Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Bachelor of Science - Psychology
South University
Glen Allen, VA2019
Skills
- Interpersonal skills
- Strong communication skills
- Time management
- Detail-oriented
- Excellent multi-tasker
- Dependable and reliable
- MS Office proficient
- High-energy attitude
- Effective team player
Accomplishments
Academic
- Earned Dean's List for all "A" quarters.
Timeline
Server - Team Lead
McLeans Restaurant
08.2016 - Current
Food Service Manager
Henrico County Public Schools Nutrition Services
11.2011 - 08.2016
Server
The Dairy Bar
09.2011 - 05.2015
Bachelor of Science - Psychology
South University