Amanda Sutherlin
Kokomo,IN
Summary
Adept at enhancing patient outcomes and clinic efficiency, my tenure at Ascension St. Vincent Frankfort ER honed my skills in clinical documentation and compassionate care. Leveraging expertise in Electronic Health Records and a continuous learning attitude, I've consistently improved productivity and patient satisfaction, demonstrating a commitment to excellence in the healthcare sector.
Overview
13
13
years of professional experience
Work History
Lead Certified Medical Assistant
Ascension Trinity
08.2019 - Current
Certified Medical Assistant
Ascension Pulmonology
08.2018 - 08.2019
Certified Medical Assistant
Lafayette Pain Care
09.2015 - 08.2018
Home Health Aide Assistant
Scotts Home Health
09.2015 - 08.2016
Certified Medical Assistant
Ascension Kokomo ICU
08.2014 - 09.2015
Certified Medical Assistant
Ascension St. Vincent Frankfort ER
01.2012 - 08.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Associate of Science - Certificate in Medical Billing And Coding.
Ivy Tech
Kokomo05.2022
Associate of Science - Medical Assistant
Ivy Tech
Kokomo, IN12.2011
High School Diploma -
Kokomo High School
Kokomo, IN05.2002
Skills
- Clinical Leadership
- Collaboration and Teamwork
- Vital signs monitoring
- Critical thinking abilities
- Healthcare Industry Knowledge
- Professionalism and Ethics
- Documentation accuracy
- Continuous Learning Attitude
- Sterilization techniques
- Patient Registration
- Immunization Administration
- Insurance Verification
- Patient Care Coordination
- Medical coding familiarity
- Appointment Scheduling
- Medical billing knowledge
- First Aid and CPR Certification
- Cultural Competency
- Diagnostic Testing Assistance
- HIPAA Compliance Expertise
- Customer Service
- Reliable team player
- Direct Patient Care
- HIPAA Compliance
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Electronic Health Records
- Specimens collection and processing
- Clinical Documentation
- Vital Sign Monitoring
- Compassionate caregiver
- CPR
- Patient Scheduling
- Patient Assessments
- Electronic Medical Records
- Data Entry
- Medical Terminology
- Phlebotomy
- Companionship and emotional support
- Valid [State] driver's license
- Sterile technique
- Patient Management
- Patient Flow Management
- Complex Problem-Solving
- First Aid
- Professional Bedside Manner
- Medical Procedures
- Inventory Management
- Trustworthy companion
- Patient Relations
- Procedure Assistance
- Prioritizing stat orders
- Simple dressings
- Diagnostic Procedures
- Payment Collection
- Medical terminology knowledge
- Inventory and supply management
- Customer Relationship Management (CRM)
- Appointment Setting
- Case Management
- Reliable transportation
- Family Education
- Equipment Sterilization
- Monitoring patient progress
- Medical Records Management
- Account Management
- Medical terminology in [Languages]
- Medical Equipment Operation
- Insurance Claims
- Medical billing and coding
- Medical Billing
- Patient Feeding
- Lab Equipment Operation
- EMR / EHR
- Emergency procedures understanding
- Medical office administration
- Indirect Patient Care
- Medical Transcription
Timeline
Lead Certified Medical Assistant
Ascension Trinity
08.2019 - Current
Certified Medical Assistant
Ascension Pulmonology
08.2018 - 08.2019
Certified Medical Assistant
Lafayette Pain Care
09.2015 - 08.2018
Home Health Aide Assistant
Scotts Home Health
09.2015 - 08.2016
Certified Medical Assistant
Ascension Kokomo ICU
08.2014 - 09.2015
Certified Medical Assistant
Ascension St. Vincent Frankfort ER
01.2012 - 08.2014
Associate of Science - Certificate in Medical Billing And Coding.
Ivy Tech
Associate of Science - Medical Assistant
Ivy Tech
High School Diploma -
Kokomo High School
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