Amanda Suttles
Laurel Hill,United States
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Housekeeping supervisor
James Cassady, Llc
07.2019 - 01.2024
- I was to insure that that the standards of cleanliness were met
- I assigned tasks, inspected work to ensure it's up to standard, and provided training on how to best handle customers' requests, or complaints
- My overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between sta and the organization so that each is successful.
- Conducted regular staff meetings to address concerns, share feedback, and foster teamwork among housekeeping employees.
- Fostered strong working relationships with vendors, negotiating favorable contracts for linens, amenities, and cleaning supplies procurement.
C.N.A.
SilverCrest Manor
04.2019 - 06.2021
- I assisted with residents with their daily living activities, gave hygiene care as well companion care
- I attended dierent workshops for care to gain more knowledge to help give care to residents
- I optained my CPR & First Aid Certications at the time, I was currently working there
- I helped groom and feed residents
- I was also able to take them outside, if they wanted to walk around or wherever they wished to go
- I worked in lockdown unit for a period of time there.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Account Manager
Pristine Maids, Llc
04.2015 - 05.2018
- Developed strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports
- I also answered client queries and identied new business opportunities among existing customers.
Education
Diploma in General -
Laurel Hill School
05.2009
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Training and mentoring
- Staff Scheduling
- Health and safety compliance
- Staff Training and Development
- Task Delegation
- Department coordination
- Customer Relationship Management
- Workload prioritization
Timeline
Housekeeping supervisor
James Cassady, Llc
07.2019 - 01.2024
C.N.A.
SilverCrest Manor
04.2019 - 06.2021
Account Manager
Pristine Maids, Llc
04.2015 - 05.2018
Diploma in General -
Laurel Hill School