Amanda Sutton
Douglasville
Summary
Looking to transition into new field, developed skills in collaborative and fast-paced environment. Specializes in project coordination, strategic planning, and team leadership. Seeks to leverage these skills to drive success and innovation in new professional challenge. Offering solid foundation in project coordination, team leadership, and problem-solving abilities, ready to thrive in new role. Brings understanding of organizational dynamics and skills in managing schedules and resources effectively. Ready to use and develop project management and leadership skills in The Director role. Approachable and resourceful individual with knack for coordinating projects and leading teams effectively. Possesses comprehensive understanding of organizational operations and excellent skills in scheduling and resource management. Aims to enhance productivity and drive success through strategic planning and innovative solutions. Professional with history of driving team success and achieving organizational goals. Proven ability to streamline processes and implement strategic initiatives that enhance productivity. Known for collaborative leadership, adaptability, and focus on results. Key strengths include strategic planning and effective team management.
Overview
31
31
years of professional experience
Work History
Assistant Director
Childcare Network
08.2022 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Enhanced public relations, organizing community outreach programs that elevated organization's public profile.
- Organized professional development workshops for staff, enhancing skills and boosting team capabilities.
- Increased operational efficiency, reviewing and optimizing departmental workflows.
- Boosted departmental performance, establishing clear metrics and accountability standards.
- Cultivated culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Lead Infant Teacher
Reflections Learning Academy
02.2019 - 08.2022
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Kept classroom and feeding areas clean, neat, and safe.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
- Fostered language development in infants by incorporating sign language instruction into daily interactions and teaching routines.
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
- Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Promoted physical development among infants through daily exercise routines and fine motor skill-building activities.
- Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
- Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons.
- Maintained accurate records of each infant''s developmental milestones, achievements, and areas for improvement.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Created sensory-rich learning experiences for infants, fostering curiosity and exploration in a controlled environment.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Improved cognitive abilities in infants by introducing foundational concepts like shapes, colors, numbers, and letters through interactive playtime sessions.
- Collaborated with fellow teachers to create a cohesive curriculum that catered to the diverse needs of infants in the classroom.
- Implemented individualized learning plans for each infant to ensure progress towards developmental goals.
- Conducted regular assessments of infant progress, adjusting teaching strategies accordingly for optimal results.
- Facilitated smooth transitions between daily activities by establishing predictable routines that fostered comfort and security for infants.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Implemented curriculum to enhance classes with learning-focused activities.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Incorporated music, art and literature into curriculum.
- Organized and supervised large and small group activities.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Implemented age-appropriate curricula to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Supported students in developing self-esteem and self-confidence.
- Developed innovative activities to engage young children in learning process.
- Utilized creative teaching strategies to engage students in classroom.
- Assessed student progress and provided feedback on educational development.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Developed and implemented behavior management plans.
- Helped new preschool children get used to classes by giving one-on-one support.
- Created safe and nurturing learning environment for preschoolers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Owner
Southern Bell's Cleaning
01.2009 - 04.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Front Desk Manager
ATA Droege's Teakwondo And Krava Maga
01.2007 - 01.2011
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Lead Infant Teacher
A Childs Place
03.2004 - 02.2007
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Kept classroom and feeding areas clean, neat, and safe.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
- Fostered language development in infants by incorporating sign language instruction into daily interactions and teaching routines.
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
- Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Promoted physical development among infants through daily exercise routines and fine motor skill-building activities.
- Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
- Applied play-based strategies to provide diverse approaches to learning.
Front Manager
Honey Baked Ham
01.1995 - 01.2007
- Worked closely with loss prevention teams to identify potential risks and implement preventative measures accordingly.
- Collaborated with other departments to maintain overall store organization and cleanliness.
- Trained and mentored front-end team members, resulting in increased productivity and job satisfaction.
- Coordinated with upper management on store-wide sales initiatives and promotions for maximum impact.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Ensured compliance with health and safety regulations within the front end area, protecting both employees and customers alike.
- Facilitated weekly team meetings to discuss goals, review progress, address concerns, and celebrate achievements.
- Oversaw customer returns process, ensuring adherence to company policies while maintaining high levels of customer satisfaction.
- Enhanced customer satisfaction by implementing effective front-end management strategies.
- Resolved customer complaints promptly and professionally, maintaining a positive brand image.
- Streamlined checkout processes for improved efficiency and reduced wait times.
- Maintained open lines of communication with staff, fostering a supportive work environment.
- Provided ongoing coaching and feedback to staff members, promoting professional growth over time.
- Adapted quickly to changing business needs by modifying staffing levels or adjusting operational protocols as necessary.
- Evaluated operational workflows regularly, identifying areas for potential improvement or optimization.
- Conducted regular performance evaluations for continuous staff development and improvement.
- Assisted in the hiring process of new front-end team members, ensuring a strong workforce.
- Monitored cash handling procedures to minimize discrepancies and deter theft or fraud incidents.
- Implemented inventory control measures, reducing shrinkage and improving overall profitability.
- Managed employee break rotations efficiently, ensuring seamless operations at all times.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Lead Teacher
Kids 'R' Kids
04.1995 - 01.2002
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
Front Lead Cashier
Publix
01.1994 - 01.1999
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Reduced cashier errors by implementing thorough training programs for new employees.
Education
High School Diploma -
South Cobb High School
Cobb County, GA05.1998
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Business administration
- Staff development
- Regulatory compliance
- Team operations
- Employee relations
- Meeting facilitation
- Staff coordination
- Operations management
- Consulting
- Financial management
- Media relations
- Workforce planning
- Individual accountability
- Problem-solving
- Organizational skills
- Teamwork and collaboration
- Team leadership
- Problem resolution
- Multitasking
- Attention to detail
- Customer service
- Documentation and reporting
- Interpersonal communication
- Training and development
- Decision-making
- Scheduling and coordinating
- Hiring and training
- Excellent communication
- Work Planning and Prioritization
- Performance tracking and evaluation
- Customer relationship management
- Managing operations and efficiency
- Time management
- Good judgment
- Professional and courteous
- Goal setting
- Negotiation and conflict resolution
- Administration and reporting
- Staff training
- Employee coaching and mentoring
- Team development
- Relationship building
- Shift scheduling
- Multitasking Abilities
- Task prioritization
Accomplishments
- Graduated from ASPIRE by completing The Course with accuracy and efficiency.
Timeline
Assistant Director
Childcare Network
08.2022 - Current
Lead Infant Teacher
Reflections Learning Academy
02.2019 - 08.2022
Owner
Southern Bell's Cleaning
01.2009 - 04.2020
Front Desk Manager
ATA Droege's Teakwondo And Krava Maga
01.2007 - 01.2011
Lead Infant Teacher
A Childs Place
03.2004 - 02.2007
Lead Teacher
Kids 'R' Kids
04.1995 - 01.2002
Front Manager
Honey Baked Ham
01.1995 - 01.2007
Front Lead Cashier
Publix
01.1994 - 01.1999
High School Diploma -
South Cobb High School
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