Amanda Sutton
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Extensive knowledge of video surveillance systems and incident investigations . Reliable and willing to track suspicious activities and behavior throughout public areas. Ready to utilize exceptional organizational and decision making talents in a new role with a terrific organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Video Evidence Custodian/Records Management
Central Ohio Transit Authority
12.2021 - Current
- Highly technical work in the overall scheduling, acquisition, and management of surveillance video evidence
- Facilitates internal and external export of video and investigates incidences as necessary
- Works closely with various departments by providing elevated support and ensuring goals are met to the highest levels
- Review, administer, maintain, and ensure compliance with the company policies and regulations
- Conducts audits of VMS systems and equipment
- Review, research, and develop security programs and solutions along with action plans as needed
- Continues ongoing training and education to stay up to date on industry trends.
- Manages sizable, complex or non-routine public records requests from within and outside the agency.
- Documents and tracks all dates relevant to public records requests; corresponds with parties requesting public records
- Collaborates with agency personnel to ascertain the volume and nature of responsive records; identifies confidential, exempt and sensitive information in responsive records; and performs and coordinates redaction of confidential, exempt, and sensitive information.
Surveillance Assistant Supervisor
Planet Hollywood Hotel and Casino
09.2019 - 12.2021
- Performed the task of a surveillance agent involving investigations and regulatory compliance
- Responsible for reviewing reports, conference calls with management from other departments, taking disciplinary action, approving EO’s and PTO, and sending briefing reports to outside departments
- Reviewing video and reporting for guest injury claims, employee injury claims, gaming claims, employee theft along with many other situations.
Surveillance Agent
Paris Hotel and Casino
01.2015 - 09.2019
- Monitor Casino and hotel operations for irregularities such as cheating and theft by either employees or guests
- Worked closely with other departments and law enforcement to provide a safe environment for both patrons and employees
- Reviewing video and reporting for guest injury claims, employee injury claims, gaming claims, employee theft along with many other situations.
- Completing audit of POS across the property (bars/restaurants, gift shops, front desk, cage, race a sports). Utilizing software to analyze POS to look for trends of possible theft, misuse of discounts. Reviewing video along with the corresponding date to determine cause of shortages. Working with other departments and hr when evidence shows misconduct to crate a case with all supporting evidence.
Custom Protection Officer Secom Supervisor
G4S Secure Solutions
Las Vegas, NV
05.2013 - 01.2015
- Enhanced security measures by conducting thorough site assessments and identifying potential risks.
- Provided exceptional customer service while maintaining a secure environment for clients and visitors.
- Collaborated with local law enforcement agencies to ensure effective communication and response during emergency situations.
- Reduced the incidence of theft and vandalism by implementing proactive surveillance techniques and patrol routines.
- Maintained accurate records of daily activities, incidents, and investigations for future reference and analysis.
- Conducted regular safety audits to identify potential hazards and ensure compliance with applicable regulations.
- Managed access control systems, ensuring only authorized personnel had access to restricted areas within facilities.
- Delivered comprehensive training programs for new hires on company policies, procedures, and best practices in security operations.
- Responded quickly and effectively to emergency situations, providing immediate assistance as needed.
- Ensured proper documentation was completed following any incidents or investigations within the facility.
- Coordinated with internal departments on matters related to facility security, such as maintenance issues or policy updates.
- Developed strong relationships with clients by consistently delivering high-quality services that met their unique requirements.
- Conducted routine inspections of security equipment to ensure functionality and readiness in case of an emergency situation.
- Demonstrated adaptability by adjusting seamlessly between various sites at short notice.
- Fostered a culture of vigilance among team members through regular briefings about emerging threats.
- Enhanced situational awareness through continuous monitoring of CCTV cameras both on-site and remotely.
- Demonstrated excellent decision-making skills under high-pressure situations, prioritizing client safety.
Education
Bachelor’s degree - Criminal Justice
University of Nevada Las Vegas
Skills
- Video Surveillance Systems
- Chain of Custody
- Audits POS, race and sports
- Digital Evidence Handling
- Computer Proficiency
- Lenel
- Ticketing systems
- Injury Claims
- Attention to Detail
- Continuous Learning
- Problem Solving
- Record Keeping
- Interpersonal Skills
- Time Management
- Teamwork Abilities
- Critical Thinking
- Decision Making
- Report Writing
- Analytical Skills
- Risk Management
- Accident Investigation
- Internal Investigations
- Incident Reporting
- Human Resources Support
Certification
- Security Center – Enterprise Technical Certification
- Security Center – Omnicast Technical Certification
- Axis Communications – Certified Professional
Timeline
Video Evidence Custodian/Records Management
Central Ohio Transit Authority
12.2021 - Current
Surveillance Assistant Supervisor
Planet Hollywood Hotel and Casino
09.2019 - 12.2021
Surveillance Agent
Paris Hotel and Casino
01.2015 - 09.2019
Custom Protection Officer Secom Supervisor
G4S Secure Solutions
05.2013 - 01.2015
Bachelor’s degree - Criminal Justice
University of Nevada Las Vegas