Amanda Swain

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
• Served food and beverages promptly with focused attention to customer needs
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

Providing excellent customer service to each of my guests. Taking accurate orders and inputting them in a pos system, food running, serving bar and non-alcoholic drinks, opening and closing duties, maintaining a clean work environment, cash handing, bus tables. I also train newly hired servers.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Trained and mentored [Number] new personnel hired to fulfill various roles.
• Taught servers to memorize menu ingredients and provide information on preparation methods.

Opened Rose and Thorn at Ilani Casino. Typical serving duties. Also worked the Ultra Lounge on the weekends, redeemed momentum points with the casinos computer system. Served VIP's in our Roseroom and Bourbon Library.

• Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
• Increased sales significantly by upselling higher-end products to customers.
• Suggested wine pairings to go with specific menu items.
• Resolved problems, improved operations and provided exceptional service.

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• Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns
• Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies
• Cultivated warm relationships with regular customers
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
• Observed servers to provide feedback and coaching in areas requiring improvement
• Trained new team members on restaurant procedures, menu items, and performance strategies

• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
• Prepared vendor invoices and processed incoming payments
• Maintained good working relationships with vendors and resolved disputes
• Reviewed vendor invoices for appropriate documentation and validity prior to payment
• Updated accounting ledgers and journals to balance statements and maintain consistent records
• Maintained complete documentation and records of all purchasing activities
• Maintained documentation for all purchases
• Searched for hard-to-find items and found high-quality, reliable vendors
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins
• Calculated wages, deductions and bonuses in accordance with company policies

• Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs
• Helped patients complete necessary medical forms and documentation
• Adhered to strict HIPAA guidelines to protect patient privacy
• Supported office staff and operational requirements with administrative tasks
• Completed patient referrals to other medical specialists
• Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival
• Triaged incoming patients to determine treatment needs and urgency of care
• Coordinated patient scheduling, check-in, check-out and payments for billing
• Entered data from pet records and office visits into computer system
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management