Amanda Swaney
New Albany,Ohio
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing and implementing compliance controls and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intake and Governance Coordinator,
Discover Financial Services, CXO
New Albany, OH
10.2021 - Current
- Managed over 50 projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance enterprise wide
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Fostered relationships with vendors to promote positive working relationships.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Implemented universal approach in process of handling project intakes for CXO Risk Listening
- Scheduled and facilitated meetings with business partners internally and externally to present upcoming projects and alignment on enterprise procedures
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Customer Experience Analyst
Discover Financial Services, CXO
04.2016 - Current
- Served as support resource to team members in key meetings.
- Provided proactive and highly responsive communications.
- Wrote over 100 grammatically sound documents and presentations and crafted messages at right level.
- Evaluated current processes to develop improvement plans.
Operations Analyst
Discover Financial Services, Arctic
New Albany, OH
06.2013 - 06.2016
- Prepared maintenance and compliance reports for executive summaries and presentations for 10 different business units.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
Education
MBA - Masters of Business Administration
Wilmington University
New Castle, DE12.2022
Bachelor of Science - Business Management
Wilmington University
New Castle, DE12.2020
Associate in Applied Management - Business Management Technology
Ohio University
Lancaster, OH06.2018
Skills
- Discover Lean Six Sigma Certification: White Belt
- Senior leadership support
- Risk management
- Project Planning
- Multi-Unit Operations Management
- JIRA
- OneNote
- Sharepoint
- Detailed Meeting Minutes
- Intake Management
Certification
- Certified Project Manager, Cornell University - January 2023
Timeline
Intake and Governance Coordinator,
Discover Financial Services, CXO
10.2021 - Current
Customer Experience Analyst
Discover Financial Services, CXO
04.2016 - Current
Operations Analyst
Discover Financial Services, Arctic
06.2013 - 06.2016
MBA - Masters of Business Administration
Wilmington University
Bachelor of Science - Business Management
Wilmington University
Associate in Applied Management - Business Management Technology
Ohio University