Amanda Swanson

Work History

Program Manager

Ampact

Minneapolis, MN

08.2023 - Current

Oversees statewide operations for regional programs.
Acts as human resources representative for cohort, ensuring strong retention rates.
Collaborates with site partners to ensure successful program implementation.
Conducts training sessions to equip site partners with essential program knowledge.
Manages disputes between stakeholders to ensure timely resolution.
Manages member performance, attendance, and data entry requirements to comply with federally funded criteria. Ensures adherence to AmeriCorps regulatory procedures.
Performs site visit evaluations and member assessments biannually.
Spearheaded initiative to enhance program data entry metrics, resulting in a 30% volume increase compared to the previous year.
Simplifies complex subjects into understandable content for non-technical audiences.
Directly contributes to developing and refining program initiatives.

Recruiter

Celarity

Bloomington, MN

07.2021 - 03.2023

Managed full-cycle recruitment/sales program including sourcing candidates, managing candidate interviews, preparing candidates for interviews, and extending job offers within a fast-paced agency setting.
Successfully sold contract and direct hire openings within creative, marketing and digital fields for clients including Moore Digital, 3M, Target, Boston Scientific, Medtronic and more.
Built strong candidate relationships using high emotional quotient and advocated for candidate's best interests.

Recruiter

AmeriCorps Programs

Minneapolis, MN

07.2019 - 07.2021

Managed AmeriCorps recruitment process - including reviewing applications, scheduling and conducting first round phone interviews, choosing service site for each candidate, scheduling & conducting second round video interviews, and lastly managing offers.
Coordinated Minnesota Reading Corps, Math Corps, and Early Learning Corps candidates as placed trained service members within schools to provide individual and small group tutoring.
Quickly pivoted to assist with COVID-19 emergency program interviews & placements.
Maintained strong communication with service site contacts through all stages of placement process.
Collaborated closely with internal program manager on site placements.
Placed 250+ public service members across 60 preschool/elementary, and middle schools and community organizations.
Maintained partnerships with local colleges and gave presentations to classes regarding service opportunities.

Relocation Associate

Altair Global

Minnetonka, MN

10.2018 - 07.2019

Offered client, administrative and data management support to Relocation Consultant with regular caseload of 50+ Boeing employees relocating throughout country.
Scheduled consultant calls, reviewed various real estate documents, managed moving service orders, and temporary stay accommodations, coordinated communications between Relocation Consultant and clients, and conducted essential data entry/management.

Customer Service Trainer

Guadalupe Alternative Programs

Saint Paul, MN

09.2015 - 09.2018

Created and oversaw customer service training program focused on gaining relevant workplace skills for young adult refugees/immigrants primarily from Karen, Karenni and Somali backgrounds.
Created and implemented training program for English language learners.
Planned lessons centered around customer service vernacular, social norms, workplace best practices
Designed and led skills practice through group activities, improv, group skits, engaging skills based games etc.
Trained and taught students 4 hours a day - Monday through Friday.
Developed and fostered student-teacher relationships focused on empathy and cultural awareness.
Sought out, fostered and managed community partnerships geared towards skills development and experiential learning. Students chose which opportunities suited them best.
Collaborated with YMCA staff to create/host a customer service training program at four YMCA branches across Minneapolis-St. Paul in order for students to gain real world customer service experience while also giving back to the community.
Started partnership with the Wellstone Center Food Market to provide weekly experiential learning opportunities for students while giving to the community.
Established partnership with PCs for people to provide semi-regular service activities, as well as on-going volunteer opportunities to students.
Coordinated monthly group volunteering at East Side Elder's "lunch & learn" events. Provided meal prep and service assistance to elders in the community.

American Director (contract)

USA Summer Camp - Guy Healy

Multiple cities, Japan

06.2017 - 08.2017

Directed nine English immersion summer camp sessions (three days per camp) across multiple cities in Japan.
Trained, mentored, and supervised 25 American Counselors in leading english language activities and growing leadership skills.
Responsibility for the well-being of all counselors during entire international exchange program.
Collaborated with Japanese Director, Japanese staff and teachers, and facility staff to provide an exceptional camp experience for hundreds of children.

Children’s Program Specialist

Catholic Charities

Maplewood, MN

09.2014 - 09.2015

Managed and expanded shelter programs and related partnerships.
Oversaw child protection services relationship to ensure safety of all children residing at the shelter.
Directly supervised shelter intern.
Oversaw on-going YMCA open swim schedule and attendance and initiated access to on-going swimming safety lessons for children.
Initiated and oversaw partnership with Minnesota Children's Museum to provide free access to all residents for at least one year.
Through partnership with MN Children's Museum, provided 50+ free memberships to families over the course of 6 months.
Oversaw communications & scheduling with Parks & Recreation and supervised regular onsite events
Collaborated with Early Childhood Family Education staff to provide on-site classes.
Problem solved low attendance by gathering feedback from parents on root cause, then modified the class schedule; which resulted in an increase in attendance by double.
Managed volunteer group activities including cleaning projects, sorting donations, and providing structured playtime activities for children.
Trained and supervised volunteers providing job search assistance to adults, childcare for the children, and other activities such as book clubs and craft time for all residents.
Organized and oversaw book fairs and movie nights for families to participate in.
Actively assisted parents on accessing resources.
Redesigned and led gift giving event on-site for parents to feel like they were shopping for gifts for their children.
Managed all in-kind donations and implemented a more efficient, better organized donation

Overview

Work History

Program Manager

Recruiter

Recruiter

Relocation Associate

Customer Service Trainer

American Director (contract)

Children’s Program Specialist

Education

Bachelor of Science - International Studies & TESOL

Skills

Summary

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Software

Timeline

Similar Profiles

Tiffany JohnsonTiffany Johnson

Natalie NicholsNatalie Nichols

Carmela SantillanCarmela Santillan

Buranh JohnsonBuranh Johnson

Edson VianaEdson Viana