Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Swartout

Phoenix,AZ

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Server

5 & Diner
Phoenix, AZ
02.2024 - Current
  • Sustained up-to-date familiarity with the latest menu selection, garnishing options, ingredient origins, and methodological approaches.
  • Provided efficient food and beverage service to customers while promptly resolving any order issues.
  • Ensured dining room was consistently clean and properly organized during all operating hours.
  • Accurately documented shift transactions conforming to legal and organizational requirements.
  • Followed health safety guidelines when preparing and serving food products.
  • Maintained server stations organized by tidying up and ensuring neatness after each shift.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server/cook

Dennys Restaurant
Phoenix, AZ
10.2022 - 01.2024
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Explained menu items, describing ingredients and cooking methods upon request.

Front Desk Agent

Chandler Inn
Chandler, AZ
06.2021 - 01.2022
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Provided information about hotel amenities, services, and local attractions.
  • Ensured that all safety regulations were followed according to company standards.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

Education

High School Diploma -

Springfield High School
Springfield, OR
06-1996

Skills

  • Safe Food Handling
  • Guest Engagement
  • Positive and professional
  • High volume production capability
  • Focused and disciplined

References

References available upon request.

Timeline

Server

5 & Diner
02.2024 - Current

Server/cook

Dennys Restaurant
10.2022 - 01.2024

Front Desk Agent

Chandler Inn
06.2021 - 01.2022

High School Diploma -

Springfield High School

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Amanda Swartout