Amanda Swigert
Springfield,MO
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Reservation Sales Agent
Suncadia Resort
Seattle, Tulsa, WA, OK
10.2019 - Current
- Member of 8 person team taking guest reservations for largest high end resort in PNW
- Intake daily 75 to 100 calls including booking, modifying or canceling guest reservations
- Problem solve issues with guest including billing
- Create and manage productivity reports
- Create SOPs, update & create daily reports to provide accurate team stats
- Consistently meet or exceed monthly sales goal
- Train follow employees
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Utilized Reserve and Springer-Miller Systems to input all key data into hotel's database system.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Tech Support
T-Mobile Call Center, Expert
Springfield, MO
02.2017 - 07.2019
- Taking over 80 calls daily to assist with technical or billing problems with cell phones and customer accounts
- Employee Team of Experts
- Customer care, billing, and financial care for employees of T-Mobile
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Patient Service Representative
Mercy Hospital
Springfield, MO
12.2014 - 02.2017
- Front desk responsibilities in 4 different offices
- Medical Assistant for lactation consultants
- Established and maintained patient files for Specialty OB/GYN Clinic
- Scheduling for several providers in varies clinics
- Handles patient concerns with billing and scheduling as needed
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
Customer Service Representative
TeleTech
Springfield, MO
03.2013 - 12.2014
- Responsible for answering customer questions concerning credit card transactions for third party support
- Handled customer service issues as needed
- Answered 50+ customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shift Manager
Krispy Kreme Corporation
Springfield, MO
04.2010 - 03.2013
- Responsible for balancing all cash registers including petty cash account
- Managed staff of 4+ over wholesale area
- Insured that product was made to company standards and all inventory was produced to meet customer needs
- Completed all loss prevention training including cash handling, robberies, internal and external theft
- Responsible for loadout of product
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Kickapoo High School
Springfield, MO05.2009
Skills
- Willingness to take on many responsibilities
- Able to meet deadlines and work under pressure
- Able to resolve customer service issues quickly and efficiently
- Microsoft Office proficient
- Strong communication skills
- Customer Accounts Management
- Effective Listening
- Phone Etiquette
- Personalized Customer Service
- Telephone Reception
- Administrative Support
Timeline
Reservation Sales Agent
Suncadia Resort
10.2019 - Current
Tech Support
T-Mobile Call Center, Expert
02.2017 - 07.2019
Patient Service Representative
Mercy Hospital
12.2014 - 02.2017
Customer Service Representative
TeleTech
03.2013 - 12.2014
Shift Manager
Krispy Kreme Corporation
04.2010 - 03.2013
High School Diploma -
Kickapoo High School
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