Amanda Talkington
Salt Lake City,UT
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
5
5
years of professional experience
Work History
Operations Manager/Costume Shop Manager
Parker Theatre
Salt Lake City, UT
07.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Eased team transitions and new employee orientation through effective training and development.
- Analyzed current and past event sales to assist in determining future marketing strategies.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Created and maintained reports of sold tickets and payments received.
- Trained team members in successful strategies to meet operational and sales targets.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Costume and Pro Dance Shop Managing Attendant
The Winner School
Salt Lake City, UT
05.2017 - 10.2019
- Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
- Operated cash register to accept cash, credit card and gift card payments.
- Educated members and customers on new products, services and discounts to promote additional sales.
- Assisted in merchandising by creating new, interesting and visually pleasing displays within store.
- Wrote order supply requests to replenish merchandise.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Developed strong rapport with customers and created positive impression of business.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Tracked down hard-to-find merchandise at diverse locations.
Education
Associate of Arts - Speech Communication And Rhetoric
University of Nevada - Reno
Reynard, NV06.2000
Skills
- Human Resources Oversight
- Logistics Oversight
- Problem Anticipation and Resolution
- Business Leadership
- Planning and Implementation
- Team Leadership
- Originality and Creativity
- Administrative Management
- Staff Management
- Policy Development and Enforcement
- Onboarding and Orientation
- Performance Monitoring and Evaluation
- Budget Development and Management
- Inventory Management
- Management Training
- Staff Training
- Corporate Partnerships
- Records Organization and Management
- Financial Statement Review
- Workflow Optimization
- Mathematical Calculation and Reasoning
- Operation Monitoring
- Focus and Follow-Through
- Maintaining Compliance
- Finance and Accounting Oversight
- Department Oversight
- Labor Relations
- Sales Tracking
- Program Optimization
- Sales Promotion
- Stakeholder Relations
- Customer Service
- Cultural Awareness
- Recruiting and Hiring
- Information Security
- Building and Facility Management
- Multi-Unit Operations Management
- Client Relations
- Employee Motivation
- Supply Chain Distribution
- Interdepartmental Collaboration
- Delegating Work Assignments
- Process Development and Streamlining
- Incident Management
Timeline
Operations Manager/Costume Shop Manager
Parker Theatre
07.2019 - Current
Costume and Pro Dance Shop Managing Attendant
The Winner School
05.2017 - 10.2019
Associate of Arts - Speech Communication And Rhetoric
University of Nevada - Reno
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