Amanda Tatro
Summary
Proven track record of enhancing customer satisfaction and streamlining workflow at Pet Food Experts, demonstrating strong organization and decision-making skills. Leveraged data entry proficiency and team collaboration to improve process efficiency, achieving a notable increase in order accuracy and customer retention. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Order Processing Representative
Pet Food Experts
03.2023 - Current
- Collaborated closely with suppliers to ensure timely receipt of products required for fulfilling customer orders without delay.
- Reduced order discrepancies with diligent attention to detail in reviewing purchase orders and verifying product information.
- Streamlined order processing by implementing efficient workflow strategies and utilizing relevant software tools.
- Handled sensitive client information securely and confidentially in accordance with data protection protocols.
- Enhanced team productivity by collaborating effectively with colleagues, maintaining open communication channels, and sharing best practices.
- Improved customer satisfaction rates by consistently providing accurate and timely order updates to clients.
- Managed high-volume data entry tasks for accurate input of customer orders into the company''s database system.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Customer Claims Representative
Pet Food Experts
11.2019 - Current
- Enhanced customer satisfaction by efficiently resolving claims and addressing concerns.
- Championed continuous improvement initiatives within the department to drive enhanced results across all aspects of claim management.
- Identified potential fraudulent activities through thorough investigation, protecting company assets and resources.
- Streamlined claims process for faster resolution, resulting in improved customer experience.
- Exceeded performance metrics consistently by prioritizing workload and maintaining focus on key objectives.
- Contributed to increased customer retention rates by providing exceptional service and support throughout the claims process.
- Maintained exceptional communication with customers throughout the claims process, providing updates and support as needed.
- Managed complex cases and coordinated with various departments for successful resolution.
- Established strong relationships with third-party vendors for seamless coordination during claim investigations and resolutions.
- Collaborated with team members to improve overall efficiency, leading to increased productivity.
- Consistently met deadlines despite fluctuating caseloads by effectively balancing priorities according to urgency levels.
- Achieved high levels of accuracy by diligently reviewing and verifying claim documentation.
- Provided comprehensive training to new hires on company policies and procedures, ensuring consistent quality in claims handling.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Administrative Assistant
Labonte's Auto School
03.2005 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for 12 driving instructors by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Professional Driving Instructor
Labonte's Auto School
03.2005 - 08.2020
- Increased overall pass rates with tailored teaching methods that catered to the unique learning styles of each student.
- Provided regular feedback to students on their progress, fostering self-awareness and promoting continuous improvement.
- Collaborated with other instructors to develop new teaching strategies and share best practices for student success.
- Maintained accurate records of student progress, using data to inform future lesson planning and ensure consistency across training sessions.
- Facilitated group discussions on road safety topics, encouraging peer-to-peer learning and increasing overall understanding of responsible driving habits.
- Conducted mock exams for students preparing for their license tests, providing valuable experience in test-taking conditions and improving confidence levels prior to the actual exam date.
- Enhanced student driving skills by providing personalized instruction and feedback based on individual needs.
- Evaluated driver performance through practical assessments, identifying areas for improvement and adjusting lessons accordingly.
- Promoted defensive driving techniques, resulting in a reduction of accidents among trained drivers.
- Coordinated training schedules with students to accommodate their availability and ensure consistent progress was made.
- Assisted students in overcoming driving anxiety through patient guidance and gradual exposure to challenging situations.
- Supported student drivers in hands-on road training.
- Scheduled appointments with students for driving lessons.
- Evaluated student performance and documented progress and goals.
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Maintained accurate student records to meet DOT requirements.
- Administered driver education course and knowledge test to assist students with earning learner's permits.
- Tracked student attendance and offered support to reduce absences.
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Participated in trainings, meetings and seminars to expand knowledge and optimize instruction.
- Made driving test appointments for each student and communicated with DMV staff.
- Verified proper use of safety restraints by vehicle occupants to comply with Massachusetts law.
- Reviewed process, requirements and registration information with students to facilitate driver education enrollment.
- Moved vehicle to assigned location and checked and inspected vehicle components to maximize safety.
Education
Associates in Culinary Arts - Culinary Arts
Johnson & Wales University
Providence, RI05.2001
Skills
- Strong Organization
- Data entry proficiency
- Decision-Making
- Team Collaboration
- Microsoft Office
- Purchase Order Management
- Attention to Detail
- Dependable and Responsible
- Phone and Email Etiquette
- Work Prioritization
- Claim investigation
- Policy Interpretation
Timeline
Order Processing Representative
Pet Food Experts
03.2023 - Current
Customer Claims Representative
Pet Food Experts
11.2019 - Current
Administrative Assistant
Labonte's Auto School
03.2005 - 08.2020
Professional Driving Instructor
Labonte's Auto School
03.2005 - 08.2020
Associates in Culinary Arts - Culinary Arts
Johnson & Wales University