Amanda Taylor
Customer Service Representative
McGregor,MN
Summary
Forward-thinking Customer Service Representative with extensive knowledge in Customer Service. Known for success in a variety of companies and leading her
co-workers to complete tasks. Dedicated to efficient conflict resolution and excellent services. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry.
A Solid team player with a outgoing, positive attitude as well as proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and contribute in helping exceed the building the of the company business.
Overview
23
23
years of professional experience
Work History
Off-Sale Store Manager
Mark's Bar
McGregor, MN
09.2019 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
Front Desk Manager
Big Sandy Lodge & Resort
McGregor, MN
05.2015 - 01.2019
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Office Manager/Office Assistant
Kangas Enterprise
McGregor, MN
04.2008 - 03.2015
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
Bartender
Buckhorn Bar And Grill
McGregor, MN
07.2004 - 02.2014
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Increased bar revenue through development and marketing of featured cocktails.
Education
Radiologic Technology
Lake Superior College
Duluth, MNHigh School Diploma -
Anoka High School
Anoka, MN06.2000
Skills
- Customer Service
- Records Organization and Management
- Time Management
- Multitasking and Organization
- POS Terminal Operations
- Shelf Organizing
- Money Handling
- Inventory Rationalization
- Employee Motivation
- Customer Relations
- Delegating Work
- Positive and Friendly
- Bank and Safe Deposits
- Competitor Monitoring
- Replenishment and Recovery
Timeline
Off-Sale Store Manager
Mark's Bar
09.2019 - Current
Front Desk Manager
Big Sandy Lodge & Resort
05.2015 - 01.2019
Office Manager/Office Assistant
Kangas Enterprise
04.2008 - 03.2015
Bartender
Buckhorn Bar And Grill
07.2004 - 02.2014
Radiologic Technology
Lake Superior College
High School Diploma -
Anoka High School
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