Amanda Taylor
Buckeye,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Waitress
Old Chicago
09.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Behavior Technician
Arizona Autism United
11.2022 - Current
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
Paraprofessional
Saddle Mountain Unified School District
01.2018 - 11.2022
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Customer Service Representative
Lowes Home Improvment
01.2017 - 02.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Cashier
Costco
03.2007 - 09.2011
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Bachelor of Science - Psychology
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.2025
Skills
- Complaint Resolution
- Microsoft Office Suite
- Written Communication
- Customer Needs Assessment
- Issue Resolution
- Telephone Etiquette
- Problem Solving
- Computer Literacy
- Analytical Skills
- Interpersonal Skills
- Attention to Detail
- Critical Thinking
- Active Listening
Timeline
Waitress
Old Chicago
09.2023 - Current
Behavior Technician
Arizona Autism United
11.2022 - Current
Paraprofessional
Saddle Mountain Unified School District
01.2018 - 11.2022
Customer Service Representative
Lowes Home Improvment
01.2017 - 02.2018
Customer Service Cashier
Costco
03.2007 - 09.2011
Bachelor of Science - Psychology
Maricopa Community Colleges - Glendale Community College