Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Taylor

Guntown,Mississippi

Summary

Organized, dedicated, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient with computer skills to include microsoft word, excel, and power point. Excel at delivering high-quality customer account management services that help businesses establish long-lasting relationships with their clients.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Guntown LP Gas
06.2020 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs with a customer base of over 2,000.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Updated financial account information to maintain customer records.
  • Investigated and resolved accounting, service and delivery concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.

Machine Operator/Line Supply

FXI
10.2018 - 06.2020
  • Operated and controlled Dauphin packaging equipment.
  • Quickly shut down equipment in emergency situations following protocols.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Kept detailed production records and identified hold-ups.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Operated fork lift and supplied multiple lines simultaneously.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Supported team productivity by collaborating on tasks, such as order picking and replenishing stock levels.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Enhanced warehouse efficiency by skillfully operating forklifts and moving products to designated locations.
  • Maximized available storage space by organizing products efficiently within the warehouse, optimizing accessibility.
  • Completed cycle counts and monthly inventory.

Education

Associate of Applied Science - Nursing

Itawamba Community College
Fulton, MS
05.2012

Skills

  • Data Collection
  • Active Listening
  • Understanding Customer Needs
  • Paperwork Processing
  • Policies and Procedures Adherence
  • Multi-line phone talent
  • Calm and Professional Under Pressure
  • Computer Proficiency
  • Recordkeeping strengths
  • Professional telephone demeanor
  • Filing
  • Customer Service
  • Microsoft PowerPoint
  • Account Updates
  • Microsoft Excel

Timeline

Customer Service Representative

Guntown LP Gas
06.2020 - Current

Machine Operator/Line Supply

FXI
10.2018 - 06.2020

Associate of Applied Science - Nursing

Itawamba Community College

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Amanda Taylor