Amanda Taylor
Guntown,Mississippi
Summary
Organized, dedicated, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient with computer skills to include microsoft word, excel, and power point. Excel at delivering high-quality customer account management services that help businesses establish long-lasting relationships with their clients.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Guntown LP Gas
1073 CR 833 Guntown, MS 38849
06.2020 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs with a customer base of over 2,000.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated financial account information to maintain customer records.
- Investigated and resolved accounting, service and delivery concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
Machine Operator/Line Supply
FXI
1040 N 4th St #1000 Baldwyn, MS 38824
10.2018 - 06.2020
- Operated and controlled Dauphin packaging equipment.
- Quickly shut down equipment in emergency situations following protocols.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Suggested specific ideas for process, productivity and safety improvements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Operated fork lift and supplied multiple lines simultaneously.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Supported team productivity by collaborating on tasks, such as order picking and replenishing stock levels.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Enhanced warehouse efficiency by skillfully operating forklifts and moving products to designated locations.
- Maximized available storage space by organizing products efficiently within the warehouse, optimizing accessibility.
- Completed cycle counts and monthly inventory.
Education
Associate of Applied Science - Nursing
Itawamba Community College
Fulton, MS05.2012
Skills
- Data Collection
- Active Listening
- Understanding Customer Needs
- Paperwork Processing
- Policies and Procedures Adherence
- Multi-line phone talent
- Calm and Professional Under Pressure
- Computer Proficiency
- Recordkeeping strengths
- Professional telephone demeanor
- Filing
- Customer Service
- Microsoft PowerPoint
- Account Updates
- Microsoft Excel
Timeline
Customer Service Representative
Guntown LP Gas
06.2020 - Current
Machine Operator/Line Supply
FXI
10.2018 - 06.2020
Associate of Applied Science - Nursing
Itawamba Community College