Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Taylor

Woodstock,GA

Summary

Hardworking employee with exceptional problem-solving skills. Great work ethic with longevity in each job I have held. Excellent attention to details within team personnel and documents. Experienced cash and credit possessing handling. Skilled negotiator. Great people person with a desire to learn new skills.

Overview

15
15
years of professional experience

Work History

Bartender

B&B Tavern
10.2020 - Current
  • Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Excellent cash and credit card handling.
  • Can balance and handle multiple payment systems.
  • Exceptional customer engagement and satisfaction.
  • Manage 50 calls, emails, and requests from guests daily.

Restaurant Manager

Tin Lizzy's Cantina
06.2016 - 08.2020
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Balanced end of day payments.
  • Able to write and read P&L reviews, Declining budgets, and analyze financial statements.
  • Outstanding ability to train staff on POS and procedures.
  • Managed a staff of 20 or more at a time.
  • Able to multitask between different needs at one time.

Server Shift Leader

Tin Lizzy's Cantina
07.2014 - 06.2016
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Proficient cash and credit card processing.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
  • Certified trainer in POS, procedures, and policies.
  • After two years I was promoted to a manager.

Customer Service Representative

L.A. Bite
06.2013 - 01.2014
  • Sought ways to improve processes and services provided.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • After a short time, I was asked to help with special projects and tasks. (mostly accounting).
  • Handled 200 incoming calls and emails daily.

Lead Teacher

TumbleBus Atlanta
04.2009 - 05.2013
  • Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
  • Incorporated multiple types of teaching strategies into classroom.
  • Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.

Education

Harrison High School
Kennesaw, GA

Kennesaw State University
Kennesaw, GA

Skills

  • New Hire Training
  • Organizational ability
  • Relationship Building
  • Problem Solving
  • Analyzing Financial Documents
  • Proficient Risk Assessment Abilities
  • Great Leadership
  • Attention to details
  • Typing
  • Team Player

Timeline

Bartender

B&B Tavern
10.2020 - Current

Restaurant Manager

Tin Lizzy's Cantina
06.2016 - 08.2020

Server Shift Leader

Tin Lizzy's Cantina
07.2014 - 06.2016

Customer Service Representative

L.A. Bite
06.2013 - 01.2014

Lead Teacher

TumbleBus Atlanta
04.2009 - 05.2013

Harrison High School

Kennesaw State University

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Amanda Taylor