Amanda Taylor

During shifts helping stock and clean store

• Serving guests by helping them find what looking for, and doing my best to bring a smile to their day
• Maintained visual merchandising standards to enhance product display and customer experience.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Prioritized helping customers over completing other routine tasks in store.
• Developed strong rapport with customers and created positive impression of business.

• Attends weekly in person sessions with In Home Behavior Clinician and collects data regarding child's behavior to help Clinician work with family to create a behavior plan to better help the family
• Also assists during weekly parent check in phone calls
• Helps behind the scenes with admin work and helps with reminders regarding last minute session changes between families or IHB team
• Boosted team morale and productivity, providing regular feedback and encouragement.

• Assists In Home Therapist by attending sessions, collecting info connecting with families as well as the child.
• Help with any behind the scenes admin work needed.
• Connect with In Home Therapist with family through weekly check in calls or texts
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.

• As a part of the Ace Program while serving at the Curley School I worked with a team to help serve and care for the students, families and staff.

• The Tenacity program is a non-profit program that takes place within many of the schools throughout the Boston Public Schools, and it challenges students in the areas of literacy, fitness, and academics.

• While serving on the team at the Curley school, and taking on some mentoring tasks with students, I also did some admin, as well as created a student led Snack Store in where the students received a chance to learn about responsibility through having assigned tasks, as well as learning about values.

• Before coming to this location, I worked at the location that was at the Natick Mall. As a part of the staff of the Winner's Circle, I would help guest that would come to Dave & Busters who played games and earned tickets be able to use the tickets they earned. I would also work with them regarding if there was a issue regarding a ticket situation.

• I helped with the VR game station at both locations helping make sure all visitors had a fun and safe experience, also making sure any safety issues were taken care of ASAP.
• Worked flexible hours across night, weekend, and holiday shifts.
• During off times worked on stocking Winner's Circle Store as well as walked around game area and VR area to make sure area was clean

• Assisted in developing and implementing age-appropriate educational activities.
• Supported classroom management by maintaining a safe and organized environment.
• Collaborated with lead teacher to assess children's developmental progress.
• Supervised children during playtime, ensuring safety and engagement in activities.
• Encouraged positive social interactions among children through group activities.
• Promoted creativity among students using various art projects, music, dance, and imaginative play activities.
• Ensured student safety through vigilant supervision during indoor and outdoor playtimes.
• Increased children''s literacy skills by engaging them in storytelling sessions and reading activities.
• Provided assistance to special needs students as needed for their successful integration into the daycare setting.
• Reduced potential health risks to children by promptly addressing injuries or illnesses and notifying parents as needed.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Taught children to organize toys, wash hands, and share by leading by example.
• Used patience, skill and various behavior modification techniques to maintain order and safety.
• Built constructive and open relationships with families with forthright yet friendly communication.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Kept children between ages of 2 and 6 safe and secure with vigilant oversight.
• Restocked supplies and personal hygiene products for use by students.
• Took part in professional development workshops to boost skills.
• Cleaned, organized and restocked classrooms for upcoming classes.
• Enforced rules and instructions to maintain discipline.
• Maintained and operated classroom equipment to maximize use and lifespan.
• Stepped into non-classroom environments such as libraries to help staff manage demand.
• When was able would go over to the other Kiddie Academy campus located in Stoughton MA and help.
• Would volunteer to help in activities that helped encourage teacher morale

• Facilitated immersive gaming experiences for diverse player groups, enhancing engagement and enjoyment.
• Trained new Game Masters on best practices, gameplay mechanics, and customer service standards.
• Monitored gameplay sessions to maintain rules enforcement and promote fair play among participants.
• Kept game and party rooms clean and neat for next guests.
• Communicated clearly and on-time to share clues and direct game actions.
• Watched guests closely to maintain current understanding of gameplay.
• Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
• Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
• Enhanced player experience by creating immersive storylines and engaging game content.
• Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
• Worked with guests when they entered the lobby or if noticed walking through main entry doors and appeared confused when trying to find our area since at times it was really hard since we were located in a large venue

• Coordinated birthday party events, ensuring seamless execution and guest satisfaction.
• Managed logistics for private events, including setup, scheduling, and vendor communication.
• Resolved guest inquiries and concerns promptly to maintain high satisfaction levels.
• Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
• Supervised party area and delivery of services to verify guests complied with facility safety rules.
• Enhanced guest experience by providing attentive service and anticipating party needs.
• Completed party checklist to confirm each party received contracted elements of party package.
• Delivered exceptional customer service by attentively listening to client concerns and promptly addressing issues that arose during events.
• Cheerfully briefed customers on facility rules, amenities and party policies.
• Met needs of customer special requests to promote positive party experiences and build loyal clientele.
• Assisted in menu planning for parties, considering dietary restrictions and client preferences.
• Coordinated with other staff members to ensure timely delivery of food, beverages, and entertainment options.
• Prepared facility liability waivers and verified customers' completion before starting children's birthday parties.
• Maintained a welcoming atmosphere with excellent interpersonal skills and friendly demeanor.
• Resolved conflict to maintain fun, positive and safe event environments.
• Monitored guests and enforced rules, maintaining safety for visitors and staff.
• Supervised gameplay and monitored guests' actions to prevent theft.
• Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

• Assembled custom stuffed animals according to customer specifications, ensuring high-quality craftsmanship.
• Delivered exceptional customer service by engaging with guests and assisting in the bear-building experience.
• Enhanced customer experiences by guiding them through the bear-building process and providing personalized recommendations.
• Contributed to the development of a positive workplace culture by consistently exhibiting a friendly, upbeat attitude and willingness to offer assistance when needed.
• Ensured a clean and organized workshop area, resulting in efficient work processes and an inviting environment for customers.
• Assisted parents and children in construction and design of personalized stuffed animals, working with over [Number] families every day.
• Participated in routine staff meetings to discuss goals, challenges, ideas for improvement, fostering open communication within the team environment.
• Provided exceptional customer service by attentively listening to customer needs and preferences during the bear creation process.
• Demonstrated versatility in fulfilling various roles within the store as needed, including cashier, party host, or stockroom assistant.
• Collaborated with fellow employees to create a friendly, supportive work environment that fostered team success.
• Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
• Educated customers on proper care instructions for their newly created bears, ensuring lasting enjoyment of their purchase.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting and explaining best solution to solve the problem.
• Made connections with guests by providing personalized approach and welcoming and warmly greeting guests.