Amanda Taylor
Pearl,MS
Summary
Dynamic professional with a proven track record at MAC Cosmetics, excelling in client relationship management and data analysis. Adept at enhancing customer satisfaction through exceptional service and effective communication. Recognized for mentoring teams and streamlining processes, driving growth and retention while maintaining meticulous recordkeeping.
Overview
23
23
years of professional experience
Work History
Administrator
SDT Solutions
Jackson, MS
03.2023 - 12.2025
- Developed and maintained comprehensive filing systems, improving document retrieval accuracy.
- Trained and mentored junior staff on best practices in office management and communication protocols.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Provided exceptional customer service to both internally and externally through prompt response times and thorough issue resolution efforts.
- Monitored payment schedules, ensuring timely follow-up on outstanding invoices.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Research Analyst Manager
UMC
Jackson,MS
07.2020 - 03.2023
- Managed client relationships, ensuring exceptional service and satisfaction.
- Developed strategic account plans to drive long-term growth.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
- Resolved billing discrepancies through effective communication with clients and internal teams.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Retail Store Manager
MAC Cosmetics
Ridgeland, MS
01.2003 - 03.2020
- Directed team efforts to achieve sales targets through strategic coaching and performance management.
- Optimized inventory management processes to improve stock accuracy and minimize discrepancies.
- Designed and implemented training programs to enhance staff product knowledge and customer service capabilities.
- Cultivated a welcoming store atmosphere by addressing customer inquiries and resolving complaints efficiently.
- Partnered with corporate teams to drive marketing initiatives that enhanced overall store performance.
- Ensured cleanliness and organization of store environment to elevate customer satisfaction.
- Evaluated employee performance on a regular basis. Provided constructive feedback to support growth. Offered coaching opportunities to enhance skills.
- Oversaw store organization, maintenance, and purchasing operations.
- Elevated customer satisfaction by training staff on exceptional service practices and conflict resolution techniques.
- Facilitated hiring, training, and mentoring of new staff members.
- Supervised store employees in a dynamic environment through proactive communication and constructive feedback.
Education
Radiology Tech
Hinds Community College, Rankin Campus
Pearl, MSSkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Team building and leadership
- Managing a team
- Time management
- Data analysis
Timeline
Administrator
SDT Solutions
03.2023 - 12.2025
Research Analyst Manager
UMC
07.2020 - 03.2023
Retail Store Manager
MAC Cosmetics
01.2003 - 03.2020
Radiology Tech
Hinds Community College, Rankin Campus