Hi, I’m
Amanda Tejada
Client Success Specialist
Killeen,TX
Summary
Highly skilled Client Success Specialist with outstanding skills in customer relations, time management, and task prioritization. Motivated to quickly and efficiently address customer concerns head-on, and build lasting relationships. Proficient in customer service management software.
Overview
10
years of professional experience
2
years of post-secondary education
Skills
Professional communication via phone, email and video
Start-Up & Remote Work Experience
On-boarding & RetentionLead Prospecting & GenerationAccount ManagementCRM ManagementSales Force
Microsoft Office
Google Workspace
Zoom
Calendly
Client relationship management
Account management
Customer service and support
Client renewals and prospecting
Revenue Generation
Education
Austin Community CollegeAustin, TX
Associate of Arts from Liberal Arts And General Studies
08.2013 - 07.2015
Work History
Realtor.comRemote, TX
CLIENT SUCCESS SPECIALIST
01.2018 - Current
Job overview
- Assist home buyers, renters and agents by determining expected needs and delivery correct solutions by collaborating with agents, brokers and lenders.
- Promptly respond to inquiries via email, phone, and text, managing over 300 calls daily with high energy and professionalism.
- Maintain accurate and organized CRM records.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction
MY KETAMINE HOMERemote, TX
SALES TEAM LEAD
02.2021 - 08.2021
Job overview
- Led sales team to exceed quarterly sales goals and increased conversion rate 9% in first 45 days.
- Reviewed sales recordings for quality assurance and coaching opportunities
- Collaborated with fellow department leads to improve internal processes.
- Analyzed sales performance by utilizing measurement and tracking methodologies.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Reported sales data to upper management for review.
- Identified and acted on growth opportunities and development options for business.
- Supported sales account managers by providing accurate and detailed reports.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Texas Department Of Public Safety Driver License Mega CenterPflugerville, TX
Customer Service Representative
07.2018 - 12.2018
Job overview
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Responded to in-person and telephone requests for information from general public.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Updated operational records or licensing information using computer terminals.
- Performed routine data entry or document management.
Tiff's TreatsRound Rock, TX
Manager
04.2016 - 07.2018
Job overview
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Maintained and controlled inventory of baked goods.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Completed on-time deliveries by choosing best and most efficient routes.
American Eagle Outfitters, IncRound Rock, TX
Sales Lead Keyholder
10.2013 - 09.2015
Job overview
- Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Accepted and processed customer returns.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Completed store opening and closing procedures.
- Rotated stock according to dates and protocols.
Central Texas CollegeDaegu, South Korea
Field Advisor
02.2015 - 08.2015
Job overview
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Reviewed and discussed new students' academic credentials, interests and educational goals.
- Created and designed marketing materials for student recruitment and retention.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Oversaw career and job fairs to connect students with area schools and employers.
- Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
- Regularly met with enrolled students to confirm success and identify problem areas.
Timeline
SALES TEAM LEAD
MY KETAMINE HOME
02.2021 - 08.2021
Customer Service Representative
Texas Department Of Public Safety Driver License Mega Center
07.2018 - 12.2018
CLIENT SUCCESS SPECIALIST
Realtor.com
01.2018 - Current
Manager
Tiff's Treats
04.2016 - 07.2018
Field Advisor
Central Texas College
02.2015 - 08.2015
Sales Lead Keyholder
American Eagle Outfitters, Inc
10.2013 - 09.2015
Austin Community College
Associate of Arts from Liberal Arts And General Studies
08.2013 - 07.2015