Amanda Teran
Davie,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To aimed at gaining work experience, in a company that allows one to grow personally and professionally, and that believes in the benefits of incorporating young people into the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pro Sales Associate
Home Depot
06.2022 - Current
- Drive customer acquisition by asking proving project questions and be knowledgeable about pro loyalty programs
- Outstanding customer service and ensuring transactions are handled quickly and accurately
- Work at the Pro desk responding to general questions and will transition Managed Account customers and quote building tasks
- Handling transactions where cash, checks and gift cards are used as a method of payment
- Place and manage export orders
- Create strong and solid relationships with suppliers and vendors.
Customer Service Associate
Home Depot
08.2021 - 06.2022
- Answered phones and resolved customer issues and complaints
- Offered customers information about products, services, prices, and special offers
- Entered customer data into [Software] system
- Scheduled appointments and perform clerical tasks, including typing and filing
- Drove sales by identifying customer needs and making product and service referrals
- Handled exchanges, returns, and refunds.
Salesperson
Andy Cellular
03.2019 - 08.2021
- Leveraged communication and negotiation skills to close sales
- Assisted management with implementing successful sales and service strategies
- Supported strong inventory control with regular counts and effective loss prevention strategies
- Avoided service delays by keeping balanced, customer-ready inventory
- Determined customers' needs based on sales calls and face-to-face meetings.
Education
Administrative Office Specialist Certificate - Administration
Sheridan Technical College
Hollywood, FL08.2022
ESOL Program -
Sheridan Technical College
04.2020
Skills
- Responsible in fulfilling assigned tasks
- Upstanding communication skills
- Patience and kindness to interact with others
- More than four years of experience providing great customer service
- Experience of two years handling cash and cash registers
- Good organizational skills in the workplace
- Proficiency and fluent in English and Spanish
- Excellent computer skills and with other electronic devices
- Sales Presentations
- Deal Closing
- Problem-solving abilities
- Active Listening
Certification
- MOS Word Expert
- PP
- Excel 2019
- Outlook
Languages
Spanish
Native or Bilingual
Timeline
Pro Sales Associate
Home Depot
06.2022 - Current
Customer Service Associate
Home Depot
08.2021 - 06.2022
Salesperson
Andy Cellular
03.2019 - 08.2021
Administrative Office Specialist Certificate - Administration
Sheridan Technical College
ESOL Program -
Sheridan Technical College