Gardening
Amanda Terhune
Implementation Project Manager
Grady,AR
Summary
Experienced Implementation Project Manager with a proven track record of developing and executing end-to-end project management processes, leading cross-functional teams, and delivering complex implementations on time and within budget. Skilled in project planning, risk management, stakeholder engagement, and process improvement. Strong communicator with the ability to build and foster relationships with clients, vendors, and internal teams to ensure seamless collaboration and successful outcomes. Adept at managing multiple projects simultaneously, optimizing workflows, and driving operational efficiency.
Overview
25
25
years of professional experience
Work History
Implementation Project Manager
Centricity, Inc
St. Petersburg, FL
05.2023 - 03.2025
- Designed and implemented company-wide project management processes, including researching, selecting, and deploying the first-ever project management tool.
- Developed and executed project plans tailored to product-specific requirements, incorporating timelines, work breakdown structures, and portfolio summaries.
- Served as the primary liaison between clients, internal teams, and executive leadership, ensuring clear communication and alignment of expectations throughout implementation.
- Led and managed implementation projects, including new product development, from initial scope assessments through completion.
- Oversaw customer onboarding for Centricity’s IT, Claims, and Customer Service platforms, ensuring seamless launches by assessing customer needs and delivering projects on time and within budget.
- Established post-implementation support processes, troubleshooting challenges, resolving customer issues, and optimizing implementation outcomes.
- Built strong relationships with clients and vendor partners to enhance collaboration and drive successful implementations.
- Streamlined communication by coordinating project meetings, stakeholder updates, and company-wide status meetings.
- Created and maintained reporting dashboards for real-time visibility into project and portfolio performance.
- Authored and maintained internal and external process documentation, including three comprehensive implementation guides focused on product-specific requirements.
- Supported sales teams by contributing to pre-sales implementation reviews and customer proposals.
- Facilitated alignment between departmental stakeholders and executive leadership to drive successful implementation of systems and process
Manager of Customer Success
PaymentWorks Inc.
Waltham, MA
07.2021 - 05.2023
- Led a team of three Customer Success Managers at a SaaS company, overseeing customer onboarding, implementation, while managing a portfolio of 57+ live accounts.
- Managed team operations, providing leadership, resolving challenges, and ensuring alignment with strategic goals.
- Trained and mentored team members to enhance customer management, problem-solving, and workflow optimization skills.
- Developed and standardized processes for project management and onboarding, improving efficiency and consistency.
- Tracked OKRs, ensuring projects were delivered on time and within budget while improving customer adoption and retention.
- Reduced churn, improved NPS scores, and mitigated customer risk signals.
- Drove customer engagement by optimizing platform usage and expanding adoption.
Project Manager
PaymentWorks Inc.
Waltham, MA
10.2018 - 06.2021
- Built and standardized customer success and project management processes at a SaaS company, creating all project plans, customer documentation, and training materials.
- Led 42 end-to-end customer implementation projects, from kickoff to completion, ensuring timely delivery and alignment with customer requirements.
- Managed customer onboarding, overseeing kickoff meetings, setting expectations, and fostering strong relationships.
- Conducted weekly customer calls, documented tasks, troubleshot issues, and provided project oversight for successful implementations.
- Utilized Monday.com to track project tasks and requirements efficiently.
- Designed and delivered training materials, including handouts, workflows, and presentations, to support customer adoption and success.
- Developed training plans and test scenarios to guide customers through the implementation process.
- Improved onboarding processes by developing new content, templates, and workflows to enhance standardization and efficiency.
- Gained deep expertise in the PaymentWorks SaaS platform and its integration with customer systems.
Accounts Payable Specialist/Supplier Management
University of Connecticut
Storrs, CT
05.2015 - 10.2018
- Successfully managed multiple projects within the department, including bond payment oversight, disbursement department supervision, and new staff training and development.
- Led the invoice processing team to achieve high levels of performance and service, accurately processing over 100 bond account invoices per week. Maintained a 98% accuracy rate in responding to quarterly audit reports.
- Trained and supervised staff in conducting daily payment reviews, reporting for multiple bank accounts, handling outstanding checks and escheatment processes, and managing positive pay exceptions.
- Managed vendor area staff and oversaw the implementation of online vendor portal and compliance software. Conducted system testing and recommended improvements, resulting in increased departmental efficiency.
- Streamlined the new vendor approval process, reducing the turnaround time from 7-10 business days to 3-5 business days.
- Decreased the manual vendor application backlog by 40% through the implementation of process improvements.
Associate for Business Services
Charter Oak State College
New Britain, CT
10.2014 - 05.2015
- Managed all business office functions as the primary point of contact, including accounts payable and receivable transactions, purchasing and supply management, purchasing card oversight, facilities management, and human resources.
- Handled accounts payable vouchers for multiple accounts, which included financial aid payments. Quickly and accurately processed requests.
- Conducted daily review and input of cash and check receipts. Maintained a high degree of accuracy when auditing/reviewing financial records.
- Ensured accurate and appropriate monthly reporting of purchasing card activities. Submitted high-quality documentation on-time.
- Processed an average of 20 requisitions and purchase orders from various vendors each week. Ensured accuracy in processing for payment.
Assistant to the Dean
Asnuntuck Community College
Enfield, CT
10.2006 - 10.2014
- Directly oversaw 16 department budgets in compliance with State budgetary constraints while also serving as the Dean's Assistant.
- Monitored and tracked department budgets to determine authorization for purchases and prepared and approved purchase requisitions accordingly.
- Reviewed and reconciled monthly expenditure reports to ensure accuracy and compliance with budget constraints.
- Acted as Project and Event Manager for various student activities events and the annual commencement ceremony. Navigated all aspects of project management, including budget development, vendor contract negotiation, and supervision of event staff throughout project lifecycles.
- Oversaw all aspects of the commencement ceremony as the Coordinator and Project Lead. Executed vendor contract negotiation for equipment and logistical needs.
- Successfully planned and implemented a diverse calendar of student activities as the Student Activities Director. Negotiated contracts with speakers, entertainers, and contractors. Created engaging marketing materials that increased student participation across campus.
Education
MBA -
Bath Path University
Longmeadow, Massachusetts05-2014
Bachelor of General Studies - Business Administration & Management
Eastern Connecticut State University
Windham, Connecticut05-2008
Skills
- Implementation Project Management
- Strategic Planning & Execution
- Resource Allocation
- Mondaycom
- MS Project
- Smartsheet
- Event Project Planning
- Risk Identification & Mitigation
- Customer Relationships
- HubSpot
- Salesforce
- Cost Reduction & Control
- Budget & Financial Oversight
- Team Leadership
- SAAS
- Jira
- Azure DevOps
Professional Development And Certification
- Project Management Certificate, Cornell University
- Project Management Professional (PMP), Anticipate April 2025
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Built two implementation programs from the ground up.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridInterests
Jewelry Making
Drawing & Painting
Languages
English
Native language
Affiliations
- Project Management Institute
Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Implementation Project Manager
Centricity, Inc
05.2023 - 03.2025
Manager of Customer Success
PaymentWorks Inc.
07.2021 - 05.2023
Project Manager
PaymentWorks Inc.
10.2018 - 06.2021
Accounts Payable Specialist/Supplier Management
University of Connecticut
05.2015 - 10.2018
Associate for Business Services
Charter Oak State College
10.2014 - 05.2015
Assistant to the Dean
Asnuntuck Community College
10.2006 - 10.2014
MBA -
Bath Path University
Bachelor of General Studies - Business Administration & Management
Eastern Connecticut State University
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