AMANDA TERRA GALLI
ADMINISTRATIVE ASSISTANT
Reston,VA
Summary
Detail-oriented professional skilled in business administration and office routines. With qualified experience in front and back-office operations, including organizing files, document management, and efficient scheduling. Skilled in taking prompt and creative action to deal with day-to-day issues, systems administration, payroll, and financial documentation. Excellent communication, time management, and organizational skills. Proficient in Microsoft Office applications (Word, PowerPoint, Outlook). Bilingual in English and Portuguese.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
13
13
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Operations Assistant
Pisces Healthcare Solutions
03.2025 - Current
- Supported warehouse operations with a primary focus on the receiving department, handling incoming shipments, verifying documentation, coordinating delivery schedules, and ensuring compliance with delivery deadlines. Also contributed to accurate order fulfillment, organization of medical supplies, and updating of inventory systems and cross-departmental workflows.
- Led training across multiple departments beyond warehouse operations, demonstrating initiative to expand skills in administrative processes, internal documentation, and interdepartmental coordination.
Personal Assistant
Sole Proprietor
06.2022 - 11.2024
- Handled day-to-day operations, including scheduling, appointments, and errands, organizing family activities, scheduling maintenance tasks for the residence and addressing any immediate concerns or issues.
Cultural Exchange Program
Au Pair in America
03.2020 - 03.2022
- Participated in a cultural exchange program while living abroad, gaining valuable cross-cultural communication skills and fostering both professional growth and personal development in a diverse environment.
Teacher Assistant
Happy Friend School
09.2019 - 02.2020
- Assisted the lead teacher with lesson delivery, classroom management, and student support by organizing materials, reinforcing learning objectives, and helping maintain a positive and structured learning environment.
School Administrative Assistant
Santa Veronica School Home
09.2019 - 01.2020
- Coordinated daily schedules and classroom logistics, assisting teachers in organizing lesson plans, preparing instructional materials, setting up classrooms for activities, and scheduling meetings.
- Supported school operations and communication, serving as the primary point of contact for parents, staff, and students by handling inquiries, drafting emails and reports, and managing phone calls.
Customer Service Representative
Kainos - LG Electronics subcontractor company
06.2016 - 08.2019
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product or service solutions through various communication channels, ensuring customer satisfaction and loyalty.
- Managed and maintained customer accounts, processed orders, handled returns and exchanges, and updated customer information in the database, ensuring accuracy and timely resolution of issues.
Customer Service Representative
Bel Viagens e Turismo
10.2015 - 02.2016
- Delivered customer service by responding to inquiries, resolving issues, and providing accurate information to clients via phone, email, and live chat, while supporting daily administrative routines and operations.
Administrative Assistant
Federal Regional Prosecutor’s Office
03.2014 - 04.2015
- Performed administrative tasks such as managing phone calls, emails, files, and preparing documents, including memos, letters, reports, and forms. Responsible for handling legal processes that required authorized delivery and signatures, including drafting court documents and maintaining records.
Administrative Assistant
Free Tecnica Electrolux
05.2013 - 01.2014
- Provided support to the finance team in maintaining financial records, while assisted the preparation and organization of financial documents and reports. Interacted with vendors, tracked and enforced deadlines for supplier-related activities to ensure completion, and conducted performance analysis.
- Supported logistics by managing damaged product collections and transportation quotations, while issuing withdrawal requests, tracking timelines, and handling communications.
Apprentice
Pernambucanas
05.2012 - 05.2013
- Rotated through multiple departments, gaining hands-on experience in various business areas including customer service, inventory management, sales support, and administrative tasks.
- Assisted with daily operations, supporting teams to ensure smooth workflow and excellent customer experience.
- Developed strong organizational and communication skills through diverse responsibilities.
Education
Bachelor’s - Business Administration
Anhanguera University
01.2015
Certification
Microsoft Office Specialist (MOS) Word Certification In progress
Timeline
Operations Assistant
Pisces Healthcare Solutions
03.2025 - Current
Personal Assistant
Sole Proprietor
06.2022 - 11.2024
Cultural Exchange Program
Au Pair in America
03.2020 - 03.2022
Teacher Assistant
Happy Friend School
09.2019 - 02.2020
School Administrative Assistant
Santa Veronica School Home
09.2019 - 01.2020
Customer Service Representative
Kainos - LG Electronics subcontractor company
06.2016 - 08.2019
Customer Service Representative
Bel Viagens e Turismo
10.2015 - 02.2016
Administrative Assistant
Federal Regional Prosecutor’s Office
03.2014 - 04.2015
Administrative Assistant
Free Tecnica Electrolux
05.2013 - 01.2014
Apprentice
Pernambucanas
05.2012 - 05.2013
Bachelor’s - Business Administration
Anhanguera University
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