Amanda Tetreault
Meridian,ID
Summary
Energetic Lead successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
Work History
Lead In-Store Experience
Apple Inc.
01.2024 - Current
- Collaborated with team members to ensure smooth daily operations and a pleasant experience for all customers.
- Assisted with store opening and closing procedures, ensuring security measures were followed each day.
- Helped train new employees on store policies and procedures, fostering a supportive team environment.
- Identified opportunities for improving workflow efficiency within the store; implemented changes resulting in faster service and an improved overall shopping experience.
Technical Specialist
Apple Inc.
08.2023 - 01.2024
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
Genius
Apple Inc.
09.2019 - 01.2021
- Enhanced customer satisfaction by providing timely and accurate technical support for Mac products.
- Resolved complex software issues for clients, improving overall user experience.
- Streamlined communication with customers by maintaining a professional and empathetic approach during interactions.
Leader
Apple Inc.
09.2017 - 09.2019
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
Expert
Apple Inc.
07.2015 - 09.2017
- Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Improved overall customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong product knowledge, effectively communicating features and benefits to customers for informed decisionmaking.
Sales Specialist
Apple Inc
10.2013 - 07.2015
- Built strong client relationships through consistent communication and effective problemsolving.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
Education
No Degree - Nursing Assistant Program
College of Western Idaho
Nampa, IDHigh School Diploma -
Cole Valley Christian High School
Meridian05.2010
Skills
- Continuous Improvements
- Process Improvement
- Cash Handling
- Complaint Resolution
- Mentoring
- Team Motivation
- Problem-Solving
Timeline
Lead In-Store Experience
Apple Inc.
01.2024 - Current
Technical Specialist
Apple Inc.
08.2023 - 01.2024
Genius
Apple Inc.
09.2019 - 01.2021
Leader
Apple Inc.
09.2017 - 09.2019
Expert
Apple Inc.
07.2015 - 09.2017
Sales Specialist
Apple Inc
10.2013 - 07.2015
No Degree - Nursing Assistant Program
College of Western Idaho
High School Diploma -
Cole Valley Christian High School