Open To Work
Amanda Thacker
Aubrey,TX
Summary
Seasoned Collections Manager well-versed in collections procedures, payment plans, and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Credit Analyst
Hyundai Capital
Plano, TX
02.2025 - Current
- Analyzed credit applications to assess risk and determine eligibility for financing options.
- Reviewed and interpreted credit reports, identifying key factors impacting lending decisions.
- Mentored junior analysts, sharing best practices and fostering their professional development in credit analysis techniques.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Title Assistant
LH Global for Hyundai Capital
Plano, TX
06.2024 - 02.2025
- Managed communication with clients regarding title status and documentation needs.
- Executed daily administrative tasks, ensuring efficient office operations and workflow continuity.
- Served as a reliable point of contact for clients in need of assistance regarding their title matters, fostering trust and satisfaction within business relationships.
- Maintained strong client relationships through effective communication, providing updates on the status of their title requests.
- Promoted teamwork and collaboration by actively participating in regular staff meetings, sharing insights, and supporting colleagues with their workloads.
Collections Manager
Hyundai Capital
Plano, TX
10.2019 - 09.2023
- Led collections team to improve recovery rates through streamlined processes and enhanced communication strategies.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Complied with established internal controls and policies.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Kept track of time and attendance records along with timecard review and approval.
- Responsible for annual performance reviews, consisting of department goals and competencies.
Senior Credit Analyst
Hyundai Capital
Plano, TX
05.2012 - 10.2019
- Mentored junior analysts on best practices in credit analysis and reporting.
- Evaluated loan applications, ensuring compliance with regulatory standards and company policies.
- Leveraged strong communication skills during negotiations with clients leading to successful deal closures in line with internal risk guidelines.
- Supported junior analysts with training sessions on advanced analytical techniques, fostering an environment conducive to learning and professional growth.
- Prioritized tasks to meet or exceed timelines and supervised multiple responsibilities at same time.
- Played an instrumental role in the development of credit analysts by providing guidance, mentorship, and constructive feedback on their performance.
- Offered insight to upper management regarding credit decisions.
- Made decisions and recommendations about extending lines of credit.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Education
Business Administration
Dallas College
Dallas, TXSkills
- Risk assessment
- Credit analysis
- Financial statement analysis
- Credit risk
- Verbal and written communication
- Proficient in Word, Excel, Power Point
- Loan documentation
- Information verification
- Lending regulations
- Underwriting
- Term negotiation
- Credit decision making
- Analytical thinking
- Relationship building
- Collections management
- Active listening
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Adaptability and flexibility
- Professional demeanor
Affiliations
National Association of Realtors
Notary Public Commission
Certification
- Licensed Real Estate Agent - 2022 - Present
Timeline
Credit Analyst
Hyundai Capital
02.2025 - Current
Title Assistant
LH Global for Hyundai Capital
06.2024 - 02.2025
Collections Manager
Hyundai Capital
10.2019 - 09.2023
Senior Credit Analyst
Hyundai Capital
05.2012 - 10.2019
Business Administration
Dallas College