Amanda Thibodeaux
Port Arthur,TX
Summary
Seasoned Admissions Manager from Western Governor’s University, adept in leveraging organizational and coaching skills to surpass objectives. Excelled in using Salesforce to enhance team performance, demonstrating strong problem-solving and Microsoft Excel proficiency. Cultivated a motivated, team-oriented environment, significantly improving recruitment and student enrollment processes.
Overview
13
13
years of professional experience
Work History
Admissions Manager – Readmissions
Western Governor’s University
11.2023 - Current
- To help team attain the monthly clearing objectives for new students starting with the University
- Establishes relationships and maintain contact with admissions Coordinators by ensuring the team is making outbound calls to communicate missing documents and admission decision to students
- Ensures compliance with company policy and procedures as well as state and federal regulations in collaboration with the Financial Aid department
- To ensure accuracy of reports provided weekly and monthly to senior leaders
- To convert admitted students from cleared to start at or above established goals and objectives
- Consistently utilizes Salesforce and Banner to effectively manage admissions activity reflected by data accuracy and integrity
- Responsible for delivering quarterly and annual coaching and performance management plans to AC’s and Team Leads
- Work in a diverse and complex environment efficiently
- Body of work directly impact’s function of the team you manage with broader reach at a university level
- Hires, trains, coaches, develop and motivates a successful team of admissions personnel
- Delivers weekly one-on-one coaching to Team Leads and participates in or delivers weekly coaching to AC’s
- Ensures admissions Team Leads are holding coaching sessions with their assigned AC’s weekly and participates as needed
- Coordinates and ensures that the onboarding process for all new admissions coordinators takes place
- Monitors and supervises on a daily basis the activities of the admissions coordinators
- Analyzes individual (API) admissions performance indicators and troubleshoots development opportunities based on results and review additional strategies as needed with Senior Manager/Director of Admissions
- Assists the Director of Admissions in the preparation of the Annual Enrollment Strategic Plan to support Enrollment and broader university strategic initiatives
- Leads cross-departmental development of strategic initiatives
- Knowledge and Business function expert in using Banner and Salesforce to increase reporting metrics to improve performance of team and individuals
- Adheres to all policies and procedures as set forth by the University
- Communicates department needs in weekly one on one’s with Senior Manager/Director of Admissions and in the Admissions leadership meeting
- Performs other related duties as assigned
Admissions Supervisor – Readmissions
Western Governor’s University
05.2022 - 11.2023
- Provide a great workplace by using a positive approach, caring about our people, developing growth opportunities, and building morale on the team
- Set and track goals for ACs to drive improvement
- Look for opportunities to improve processes, systems, materials, etc
- That will enhance productivity, improve conversion, or improve student experience
- Limit negative student experiences through training and coaching the team and working to resolve system and process issues
Admissions Counselor – Specialist
Western Governor’s University
11.2019 - 05.2022
- Responsible for processing, accuracy, and quality control for student applications and files as well as helping them complete the enrollment process to start school
- Provide assistance for student questions concerning admissions, course enrollments, university programs, or system problems
- Provide information for students regarding the admissions process and their acceptance
- Communicate to management system errors and incomplete data
- Assist with student enrollment into WGU’s new student orientation course
- Maintain communication with the Student Services department to facilitate a positive experience for students
- Dependent on assignment: metrics and goals are discussed, set, and achieved based on established benchmarks
- Able to work on diverse and moderately complex matters independently
- Able to receive general direction from supervisor and adapt to new environments quickly
- Performs other related duties as assigned
Enrollment Counselor
Western Governor’s University
04.2018 - 11.2019
- Interact with students via telephone, email/written correspondence to guide students through the entire enrollment process
- Evaluate students’ academic goals to align with degree program selection
- Resolve students’ questions and concerns, and guide students throughout the enrollment process
- Remain compliant with standards, guidelines, and policies as set forth by WGU and the U.S
- Department of Education
Quality Management Specialist
Child and Family Support Services
Phoenix, USA
02.2015 - 04.2018
- Maintain IN Home, Parent Aide and Case Aide Families
- Conduct a variety of case audits to monitor compliance with contractual and regulatory requirements
- Develops and utilizes efficient data, prepares and distributes reports
- Aggregates, analyzes, interprets data, and prepares and distributes reports
- Participate in the training of staff to improve employee efficiency, promote quality patient care, and ensure optimal patient outcomes
- Demonstrate leadership in the area of quality management assurance and improvement
- Prepare annual Quality Management Plan and Evaluation from previous year for presentation to the Quality Management Committee
- Split / Rename documents
- Meet all documentation requirements and deadlines
- Track documents required per contract
Correctional Officer
CCA
Eloy, USA
08.2011 - 11.2014
- Make periodic patrol of quarters, Initiate counts of detainees at regular and irregular intervals
- Supervise detainees in housing units and those segregated for administrative or punitive measures
- Performs routine duties in accordance with established policies, regulations and procedures to maintain order and provide for the security, care and direct supervision of inmates/residents in housing units, at meals, during recreation, on work assignments and during all other phases of activity in a correctional facility
- Restraint methods and equipment
- Transportation
- Maintain master detainee location counts
- Familiar with the entire operation of the control room
Education
Bachelors - Business Administration
South University
Savannah, GA01.2018
Associate of Science - Criminal Justice
Brown Mackie College
Phoenix, AZ01.2011
Certified Medical Assistant -
Long Technical College
Phoenix, AZ01.2007
Skills
- Self-insight
- Time management
- Organizational skills
- Written communication
- Verbal communication
- Problem-solving
- Conflict resolution
- Self-motivated
- Team oriented
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Recruitment
- Coaching skills
Accomplishments
- Leadership Principal Award 2022
Timeline
Admissions Manager – Readmissions
Western Governor’s University
11.2023 - Current
Admissions Supervisor – Readmissions
Western Governor’s University
05.2022 - 11.2023
Admissions Counselor – Specialist
Western Governor’s University
11.2019 - 05.2022
Enrollment Counselor
Western Governor’s University
04.2018 - 11.2019
Quality Management Specialist
Child and Family Support Services
02.2015 - 04.2018
Correctional Officer
CCA
08.2011 - 11.2014
Bachelors - Business Administration
South University
Associate of Science - Criminal Justice
Brown Mackie College
Certified Medical Assistant -
Long Technical College
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