Amanda Thomas
Veradale,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
22
22
years of professional experience
Work History
Sales Advisor
Travelers Insurance
02.2022 - Current
- Top Sales Producer of 2023
- Proficiently manage accounts throughout the Sales cycle, which includes rating, pricing, quoting, and issuing policies.
- Deliver superior customer experience by actively listening to the customers needs and providing them with the applicable coverages.
- Demonstrate robust knowledge and understanding of business processes, products, and the sales culture.
- Built and maintained strong working relationships with business partners, agents, and customers, helping to drive a memorable experience and repeat business.
- Managed busy workload with ease while multitasking and prioritizing workload.
Security Sales Consultant
ADT Security
01.2020 - 08.2020
- Quota carrying position that required a high volume of phone and in-person prospecting activity to achieve monthly targets and income goals
- At least 100% quota attainment for eight straight months.
Licensed Commercial Insurance Agent
Stinzi Insurance
08.2018 - 12.2019
- Manage current client base to ensure quality service and secure renewals.
- Heavy focus on prospecting, developing relationships, and winning new BORs
- Handled over 50 insurance carriers for commercial and personal lines.
Licensed Insurance Agent
Associated Agents Insurance
10.2017 - 08.2018
- Manage inbound leads, inquiries, and collect customer premiums.
- Update policies for personal lines for both home and auto.
- Implemented a variety of marketing and prospecting strategies to achieve monthly new business quota.
Medical Assistant
Physicians Clinic Of Spokane
01.2002 - 12.2011
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Associate of Arts - Liberal Arts And General Studies
Spokane Community College
Spokane, WA06-2004
Bachelor of Arts - Human Resources Development
Park University
Kansas City, MO05-2011
Medical Assistant Certificate - Medical Assisting
Apollo College
Spokane, WA07-2008
Skills
Rapport building
Multi-tasking/ Time management
8 years of Sales experience
Analytical
Business Acumen
Interpersonal Communication
Customer Service
Tech Savvy
Detail Oriented
Timeline
Sales Advisor
Travelers Insurance
02.2022 - Current
Security Sales Consultant
ADT Security
01.2020 - 08.2020
Licensed Commercial Insurance Agent
Stinzi Insurance
08.2018 - 12.2019
Licensed Insurance Agent
Associated Agents Insurance
10.2017 - 08.2018
Medical Assistant
Physicians Clinic Of Spokane
01.2002 - 12.2011
Associate of Arts - Liberal Arts And General Studies
Spokane Community College
Bachelor of Arts - Human Resources Development
Park University
Medical Assistant Certificate - Medical Assisting
Apollo College
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