Amanda Thomas
Ladonia,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Premium Insurance Processor (Affinity Disbursement)
Tata Consultancy Services
Plano, TX
06.2017 - Current
- Process life insurance loans and escalated customer requests for a particular book of business
- Process manual calculation sheets for some products and manual check requests
- Ensuring all proper documentation is in place such as POA signed requests
- Research issues with checks before reissuing to customer
- Multi-task in a high-volume environment daily
- Maintain excellent internal and external communication with TPAs, banks and customers via email daily
- Maintain working knowledge of administration systems processes
- Took inbound calls answering customer questions regarding insurance policies
- Trained and coached new employees
- Listened to and scored calls, gave feedback as necessary
- First contact for death claims, gathered the necessary information for the claim examiners
- Did follow up calls/emails for any lacking claim information
- Process cancellations/escalated
- Process death/member cancellations.
HR Assistant/Center Coordinator
Learning Care Group
The Colony, TX
11.2008 - 06.2017
- In charge of the day-to-day operations of 11 schools within the district
- Manage the hiring process for a total of 11 schools from managing job posting to interview to offer
- Responsible for ensuring compliance of all background checks
- Responsible for ensuring compliance of employee files
- Coach/counsel employees on an as needed basis
- Creating/giving mid-year and yearly reviews and raises to all employees
- Responsible for ensuring that all new hires are trained and compliant per state guidelines
- Oversee the P&L for the entire center and ensure budget guidelines are met 100% of the time
- Responsible for making quick on the spot decisions for the school
- Provide excellent customer service to all parents by ensuring that their children’s day to day needs are taken care of
- Answer all parents’ questions and resolve any issues that may arise throughout the day
- Ensure the facilities are maintained per state guidelines
- Process payroll for all 11 schools and resolve any issues that arise with employees paychecks
- Responsible for taking payments from parents and reconciling all accounts
- Provide in classroom help on an as needed basis.
Assistant Director
Primrose School of Castle Hills
Carrollton, TX
03.2003 - 09.2008
- Assisted with all front end office staff responsibilities
- Responsible for taking payments from parents and reconciling all accounts
- Responsible to collect on all past due parent accounts and have discussions with those parents
- Assisted in the classroom on an as needed basis
- Ensured the center was up to par and in line with state guidelines at all times
- Coach/counseled the staff as needed.
Education
High School Diploma -
The Colony High School
The Colony, TX05-1996
Skills
- Policy Review
- Insurance terminology
- Eligibility Determination
- Claim Amount Calculations
- Teamwork and Collaboration
- Small Claims Payouts
- Data Entry
- Customer Service
- Insurance Claim Forms Review
- Professional Demeanor
- Task Prioritization
- Problem-Solving
- Multitasking
Timeline
Premium Insurance Processor (Affinity Disbursement)
Tata Consultancy Services
06.2017 - Current
HR Assistant/Center Coordinator
Learning Care Group
11.2008 - 06.2017
Assistant Director
Primrose School of Castle Hills
03.2003 - 09.2008
High School Diploma -
The Colony High School