Hi, I’m
Amanda Thomas
Allardt,Tennessee
Summary
Dynamic office manager with a proven track record at Fentress Times, excelling in customer service and organizational skills. Enhanced operational efficiency through streamlined processes, while maintaining confidentiality and trust. Recognized for exceptional client relations and accurate financial record-keeping, ensuring compliance and satisfaction in all interactions.
Knowledgeable with solid foundation in tax preparation. Successfully assisted clients with tax filings and compliance, ensuring accurate and timely submissions. Demonstrated proficiency in tax code interpretation and client consultation, enhancing overall client satisfaction.
Overview
27
years of professional experience
Work History
Fentress Times
Office Manager
06.2024 - Current
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Just Numbers Tax Prep
Owner
01.2005 - 06.2012
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
H&r Block
Tax Preparer
01.1998 - 09.2004
Job overview
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
Education
Scott High SchoolHuntsville, TN
High School Diploma
05-1992
University Overview
- Honors Diploma
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Bookkeeping
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Fentress Times
06.2024 - Current
Owner
Just Numbers Tax Prep
01.2005 - 06.2012
Tax Preparer
H&r Block
01.1998 - 09.2004
Scott High School
High School Diploma
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