Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Thomas

Arlington

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.

Overview

9
9
years of professional experience
2016
2016
years of post-secondary education

Work History

Co-Manager

RaceTrac
Mansfield
11.2022 - Current
  • Assisted in managing daily operations of a high-volume convenience store.
  • Supervised team members to ensure efficient service and customer satisfaction.
  • Trained new staff on operational procedures and safety protocols.
  • Monitored inventory levels and coordinated restocking efforts effectively.
  • Implemented cash handling procedures to maintain financial accuracy.
  • Resolved customer complaints swiftly to enhance service experience.
  • Maintained cleanliness and organization throughout the store environment.
  • Collaborated with management to improve workflow and operational efficiency.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Maintained inventory levels by ordering supplies and tracking sales.
  • Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
  • Ensured safety protocols were followed at all times.

Sales Manager

Hampton Inn & Suites By Hilton
Mansfield
03.2019 - 02.2021
  • Led a team of sales representatives to achieve monthly targets.
  • Trained new staff on product knowledge and sales techniques.
  • Oversaw inventory management to ensure product availability for sales efforts.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Achieved company growth and brand development through market expansion and sales.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Front Desk Receptionist

Hampton Inn & Suites By Hilton
Mansfield
03.2018 - 03.2019
  • Greeted guests warmly and assisted with check-in and check-out processes.
  • Managed phone inquiries and directed calls to appropriate departments.
  • Provided information about hotel amenities and local attractions to guests.
  • Handled guest complaints with professionalism and empathy to enhance satisfaction.
  • Ensured lobby areas remained clean, organized, and welcoming for all visitors.
  • Assisted in training new front desk staff on procedures and customer service standards.
  • Collaborated with housekeeping to ensure room readiness for incoming guests.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Handled sensitive information in a confidential manner.
  • Coordinated maintenance requests for office equipment and facilities.

Counselor

Spirals Gym & Ed-venture Kids Center
Mansfield
06.2017 - 01.2018
  • Educated clients on coping mechanisms and life skills for better resilience.
  • Established trusting relationships with clients to foster open communication.
  • Participated in professional development training to enhance counseling techniques.
  • Participated in regular team meetings to discuss case management issues and plan services for clients.
  • Created an environment that was safe, supportive, and conducive to learning for all students.
  • Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
  • Monitored clients' daily activities and responded appropriately when needed.
  • Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
  • Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
  • Provided supervision and in-house activities to support program participants.

Associate

Walmart
Mansfield
06.2016 - 06.2017
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.

Education

Mansfield High School
Mansfield, Texas

Some College (No Degree) - Dance

Southeastern Oklahoma State University
Durant, OK

Skills

  • Team management
  • Cash handling
  • Inventory management
  • Sales data analysis
  • Employee supervision
  • Effective communication
  • Problem solving
  • Time management
  • Decision making

Timeline

Co-Manager

RaceTrac
11.2022 - Current

Sales Manager

Hampton Inn & Suites By Hilton
03.2019 - 02.2021

Front Desk Receptionist

Hampton Inn & Suites By Hilton
03.2018 - 03.2019

Counselor

Spirals Gym & Ed-venture Kids Center
06.2017 - 01.2018

Associate

Walmart
06.2016 - 06.2017

Mansfield High School

Some College (No Degree) - Dance

Southeastern Oklahoma State University

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