Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Thompson

Mansfield,MO

Summary

Forward-thinking Clinical and Operational specialist bringing 21 years of expertise in healthcare, specifically for long term care and hospice sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in multiple EMR programs, managing multiple priorities, successful motivation of teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hospice Administrator

Intrepid USA
11.2020 - 02.2024
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Collected, validated, and distributed information to employees.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained personnel records and updated internal databases to support document management.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports to suggest corrective actions and process improvements.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Targeted new customers to grow geographic reach.
  • Implemented data-driven decision-making processes, leading to more informed business choices.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Reduced overhead costs through careful budget management and resource allocation.

Administrator

Preferred Hospice
09.2018 - 11.2020
  • Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Science - Nursing

Excelsior College
Albany, NY
2007

Skills

  • Financial and Program Oversight
  • Budget Development and Management
  • Expense Monitoring
  • Goal Setting
  • Contract Processing
  • Recordkeeping and File Management
  • Disaster Recovery Planning
  • Operations Management
  • Staff Management and Education

Certification

  • Licensed Registered Nurse - 2007 to current.
  • Certified Hospice and Palliative Care Nurse - 2020 to current.

Timeline

Hospice Administrator

Intrepid USA
11.2020 - 02.2024

Administrator

Preferred Hospice
09.2018 - 11.2020

Associate of Science - Nursing

Excelsior College

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Amanda Thompson