Hi, I’m
Amanda Thompson
Evergreen,AL
Summary
Highly motivated professional with 18 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Detail-oriented inspections per minute in fast-paced production operations. Knowledgeable about sanitation and manufacturing standards necessary for keeping consumables safe for public. Outstanding understanding and knowledge of USDA regulations and programs.
Overview
4
Certification
17
years of professional experience
1
Language
Education
Riverdale High SchoolFort Myers, FL
High School Diploma
05-2006
University Overview
- Dean's List Honoree
- FBLA President
- Honor Roll A Honorable all 4 grades
- Thespian Club President
- Captain Cheerleader
- Media Director
Technical Career InstituteMiami, FL
Some College (No Degree) from Business Administration And Management
Technical Career InstituteMiami, FL
Some College (No Degree) from Business Communications
University Overview
- Completed continuing education.
Skills
Business Management
Talent Development
Health Code Compliance
POS system knowledge
Social Media Marketing
Food Safety
Employee Retention
Inventory Management
Guest Relations
Sanitation Standards
Menu development
Staff Scheduling
Facility Maintenance
Cost Control
Business Networking
Sales monitoring
Training Oversight
Marketing expertise
Market Tracking
Emergency Response
Resource Allocation
Quality Assurance
Contract Administration
Business Forecasting
Customer Service Management
Employee Development
KPI Tracking
Human Resources
Cost Reduction
Logistics
Finance and Accounting Oversight
Hiring and Onboarding
Business Leadership
Problem-solving aptitude
Goal Setting
Reliability
Problem-solving abilities
Delegation
Tax Preparation
Variance Analysis
Year-end close
Auditing
Payroll Administration
Bookkeeping
Regulatory Compliance
GAAP Accounting
Financial Reporting
Accounts Payable and Receivable
QuickBooks expert
Employee benefits management
Workers' compensation
Company policies
Technical Support
Travel Coordination
Meeting planning
Expense Reporting
Business Correspondence Writing
Hardware Installation
Application installations
Disaster Recovery
Network Security
Remote Support
Software configuration
Computer maintenance
Hardware Configuration
Technical Troubleshooting
Timeline
General Manager
Whataburger
06.2023 - 11.2023
Senior District Manager
SUBWAY®Restaurants
08.2022 - 06.2024
Lead Junior Kindergarten Teacher
CCA
09.2019 - 08.2023
IT Training Manager
SUBWAY®Restaurants
04.2014 - 06.2023
Lead District Manager
SUBWAY®Restaurants
05.2012 - 08.2019
General Manager
SUBWAY®Restaurants
05.2010 - 07.2012
Assistant Manager
SUBWAY®Restaurants
05.2007 - 05.2010
Riverdale High School
High School Diploma
Technical Career Institute
Some College (No Degree) from Business Administration And Management
Technical Career Institute
Some College (No Degree) from Business Communications
Work History
SUBWAY®RestaurantsCalera, AL
Senior District Manager
08.2022 - 06.2024
Job overview
- Monitored customer service levels in each store and developed initiatives to improve satisfaction ratings.
- Managed budgets for each store within the district while ensuring cost controls were in place.
- Planned events such as grand openings or promotional activities that increased brand recognition.
- Collaborated with corporate partners on marketing campaigns designed to drive traffic into stores.
- Maintained relationships with key stakeholders including landlords, local government officials, vendors.
- Oversaw payroll processing for all employees in the district including tracking attendance records.
- Evaluated employee performance against established goals and provided feedback as needed.
- Performed regular inspections of facilities within the district to ensure safety standards were met.
- Identified areas of risk exposure related to staff practices or operations at stores within the district.
- Implemented new technology systems across all stores in order to streamline processes or improve efficiency.
- Communicated regularly with regional management team regarding progress toward objectives or changes in strategy.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Set performance metrics and goals for customer service, customer retention and P&L.
- Trained regional general managers on methodology and processes to support contract retention and reselling.
- Drove district growth through program quality, sales initiatives and customer service.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Assisted with the deployment of new applications and updates to existing applications.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Resolved hardware issues including replacing parts as necessary.
- Deployed operating systems.
- Configured routers, switches and wireless access points for LANs and WANs.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Provided training sessions for end users on how to use various software programs.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Maintained, repaired, and tested camera equipment for broadcast and video production.
- Configured cameras to meet specific shot requirements.
- Troubleshot and resolved technical issues with camera systems.
- Ensured that cables were properly connected between each piece of equipment used during a shoot.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Analyzed trends in labor costs to identify areas where cost savings could be achieved.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Responded promptly to requests from external auditors during audits.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Onboarded new employees in time reporting and payroll systems.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Solved complex problems related to payroll processing quickly and efficiently.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Prepared manual checks and submitted direct deposit through online banking.
- Developed and implemented marketing plans and strategies to boost company visibility.
- Developed and implemented marketing strategies to increase brand awareness.
- Conducted market research to identify target audiences and develop effective campaigns.
- Created promotional materials, such as brochures, flyers, posters, and advertisements.
- Organized events for product launches and other promotions.
- Analyzed customer feedback to improve existing products and services.
- Monitored competitors' activities to stay ahead in the market.
- Collaborated with sales teams to ensure successful execution of campaigns.
- Developed and implemented strategies to improve profitability, reduce costs, and increase revenues.
- Monitored monthly expenses and income to ensure accuracy in reporting.
- Performed trend analysis on key financial metrics such as revenue growth, profit margins.
- Conducted research on industry trends to gain insights into potential investments or acquisitions.
- Monitored the performance of franchisees, providing guidance and support when necessary.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Provided assistance in developing innovative approaches to increase profitability across all franchises.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and creation of operational procedures and workflow planning.
- Managed sales presentations to promote product and brand benefits.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs.
Whataburger
General Manager
06.2023 - 11.2023
Job overview
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
CCACentreville, AL
Lead Junior Kindergarten Teacher
09.2019 - 08.2023
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
SUBWAY®RestaurantsCalera, AL
IT Training Manager
04.2014 - 06.2023
Job overview
- Conducted individual coaching sessions with IT employees to help them acquire new skills and knowledge.
SUBWAY®RestaurantsCalera, AL
Lead District Manager
05.2012 - 08.2019
Job overview
- Planned and directed district operations to maximize productivity and profits.
- Developed and executed strategies for achieving sales goals, increasing customer satisfaction, and improving operational efficiency.
- Provided leadership in recruiting, hiring, training, coaching, motivating, and managing personnel.
- Analyzed financial statements to identify trends and opportunities for improvement.
- Evaluated performance data to determine areas of focus for improved results.
- Established policies, procedures, objectives and standards of performance within the district.
- Ensured compliance with company guidelines and legal regulations relating to business operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure appropriate stock is available at all times.
- Created promotional programs that increased brand awareness and drove sales growth.
- Conducted regular store visits to evaluate performance against established metrics.
- Reviewed store reports on a weekly basis to assess progress towards goals.
- Collaborated with regional managers on initiatives related to product launches or promotions.
- Reported regularly on activities within the district to senior management team.
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Maximized branch revenue by optimizing daily operations.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Maintained accurate records of financial transactions and prepared monthly reconciliations.
- Assisted in the preparation of audit reports for management review.
- Developed and implemented internal controls to ensure compliance with accounting standards.
- Assisted external auditors with their inquiries during annual audits.
SUBWAY®RestaurantsMaplesville, AL
General Manager
05.2010 - 07.2012
Job overview
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
SUBWAY®RestaurantsMaplesville, AL
Assistant Manager
05.2007 - 05.2010
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
References
Alecia Kerr 204-394-0388 Co Worker
Diana Rich 800-888-4848 Subway HQ
Mike Oakley 205-926-3476 Mayor
Micheal Williams (770) 287-4565 GA senator
Anthony Johnson 205-926-4674 Lawyer
Job verification
- Tammie Hatch Subway Franchises 205-281-6601
- CCA 205-926-4656
- Whataburger Corp
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Management Serv Safe Certification until 5/2028