Amanda Thompson
Fort Morgan,CO
Summary
Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
13
13
years of professional experience
Work History
Operations Lead
ColtonCooper Logistics
07.2022 - 06.2024
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Compiled training materials for new employees and tracked skill development.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Reported to management operational activities and maintained current records.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 45 fleet vehicles.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Night Dispatch
Night Dispatch
03.2021 - 06.2022
- Managed a high volume of incoming calls,texts, and emails ensuring prompt attention to all client needs and concerns on multiple accounts
- Organized detailed records of all nightly activities, including call logs, route changes, and incident reports.
- Developed strong relationships with clients by providing exceptional customer service during the night shift hours.
- Collaborated closely with other departments to resolve any issues or discrepancies in a timely manner.
- Monitored vehicle locations to coordinate timely arrivals.
Billing Specialist
PREMIERE STAFFING/ SERVICEMASTER
09.2020 - 12.2020
- Worked temporarily for an out of state restoration crew rebuilding condo units after Hurricane Sally
- Manually entered billing codes and payroll hours from various job sites into software program
- Contacted vendors to schedule service calls, set up automated billing, coordinate deliveries, and check on status of orders
- Review incoming bills and contact necessary account managers with discrepancies
- Admin assistant to lead project managers on site which included scheduling hotel stays, running errands, placing material orders, and requesting job site bids from local companies.
Dispatch/ office manager
MACK READY MIX
08.2019 - 03.2020
- Answered multi line phone system to schedule and coordinate concrete deliveries between multiple trucks
- Input delivery orders with detailed instructions
- Manually updated daily delivery tickets for additional driver notes
- Handled all billing for location and sent to corporate to be sent to vendors
- Processed daily payroll and verified applied to correct billing cost codes
- Admin assistant to plant manager and garage supervisor
- Scheduled all maintenance calls, deliveries, and supply orders
- Handled all correspondence for mixer drivers - training issues, daily scheduling, monthly stats on loads
- Batch trucks as needed during busy times.
Dispatch
HUTH READY MIX & SUPPLY CO
10.2018 - 08.2019
- Answer incoming multi line phone system
- Take concrete orders, calculate yardage as needed, and supply estimated delivery time based on customer's request
- Scheduled mixer drivers
- Enter delivery orders
- Coordinate orders, supplies needed and ordering of supplies with batchman
- Dispatch trucks
- Filing as needed.
Payroll Specialist
BEAVER EXCAVATING CO
06.2017 - 10.2018
- Manually key in weekly hours worked applied to specific cost codes for assigned job numbers
- Contact foremen about any discrepancies
- Run checklists and verify info entered
- Filing
- Cover receptionist for breaks when needed.
Appraisal Coordinator
OLD REPUBLIC TITLE
11.2016 - 05.2017
- Assign inspections to local appraisers in assigned states
- Follow up on appraisals via email and phone calls for submittal dates
- Contact appraiser if questions or errors are needed and when corrected inspection is to be submitted.
Dispatch/ Bookkeeper
HUTH READY MIX & SUPPLY CO
10.2014 - 10.2016
- Answer incoming multi line phone system
- Take concrete orders and calculate yardage needed when requested
- Schedule time for estimated on site delivery
- Schedule drivers
- Order cement & supplies from various vendors
- Filing
- Daily ticket maintenance on concrete delivery orders
- Weekly Invoice
- Pay bills on monthly basis
- Apply payments to accounts
- Balance books compared to accountants records.
Customer Account Administrator
SHANKLIN HEATING & AIR CONDITIONING
06.2013 - 09.2014
- Answer incoming calls on multi line phone system
- Schedule service calls/ yearly maintenance
- Dispatch service techs
- Schedule installs
- Daily reports
- Filing
- Office correspondence
- Print & mail monthly correspondence to customers
- Administrative assistant to owners.
Sales Representative
VXI GLOBAL SOLUTIONS
07.2012 - 05.2013
- Inbound call center
- Set up new sales orders for television/ internet/ phone services
- Handle customer complaints.
Front Desk Receptionist
EMPLOY TEMPS
04.2012 - 06.2012
- Take care of walk ins
- Handle required paperwork for new applicants
- Answer incoming multi line phone system
- Filing
- Contacting applicants about job openings
- Schedule interviews.
Customer Service Representative
AMERIDIAL
04.2011 - 04.2012
- Inbound call center - customer service, claims discrepancy
- Answered questions about insurance coverage
- Answered questions from doctors offices why claims were denied - resubmitted claims with additional notes for processing
- Responsible for training new hires in North Carolina office.
Education
Associate in Applied Science (A.A.S.) Vet Tech -
STAUTZENBERGER COLLEGE
BRECKSVILLE, OHHigh School Diploma -
PERRY HIGH SCHOOL
MASSILLON, OHSkills
- Invoicing Proficient
- Report Generation
- Written Correspondence
- Transportation Management
- Operations Management
- Payroll
- Dispatching Software
- Operational Efficiency
- Motivational attitude
- Scheduling Coordination
- Workforce Management
Timeline
Operations Lead
ColtonCooper Logistics
07.2022 - 06.2024
Night Dispatch
Night Dispatch
03.2021 - 06.2022
Billing Specialist
PREMIERE STAFFING/ SERVICEMASTER
09.2020 - 12.2020
Dispatch/ office manager
MACK READY MIX
08.2019 - 03.2020
Dispatch
HUTH READY MIX & SUPPLY CO
10.2018 - 08.2019
Payroll Specialist
BEAVER EXCAVATING CO
06.2017 - 10.2018
Appraisal Coordinator
OLD REPUBLIC TITLE
11.2016 - 05.2017
Dispatch/ Bookkeeper
HUTH READY MIX & SUPPLY CO
10.2014 - 10.2016
Customer Account Administrator
SHANKLIN HEATING & AIR CONDITIONING
06.2013 - 09.2014
Sales Representative
VXI GLOBAL SOLUTIONS
07.2012 - 05.2013
Front Desk Receptionist
EMPLOY TEMPS
04.2012 - 06.2012
Customer Service Representative
AMERIDIAL
04.2011 - 04.2012
Associate in Applied Science (A.A.S.) Vet Tech -
STAUTZENBERGER COLLEGE
High School Diploma -
PERRY HIGH SCHOOL