Amanda Thompson
Columbia,TN
Summary
Detail-oriented professional with strong communication skills in customer account management. Experienced in optimizing processes and enhancing customer satisfaction through effective relationship-building.
Overview
23
23
years of professional experience
Work History
Customer Account Representative
Georgia Spice Company
Mount Pleasant, Tennessee
01.2023 - Current
- Provided excellent customer service by responding promptly to telephone calls and emails.
- Coordinated with cross-functional teams to resolve customer issues promptly and effectively.
- Managed customer account information to ensure accuracy and accessibility for internal teams.
- Processed orders accurately and efficiently while adhering to company policies and procedures.
- Developed strong relationships with customers through regular communication.
- Liaised between clients and internal teams to ensure timely delivery of products and services.
Office Manager
The Doug Jeffords Co.
Mt. Pleasant, Tennessee
01.2003 - 01.2023
- Optimized daily operations to improve workflow efficiency across the office.
- Supervised administrative personnel to enforce consistent application of office policies.
- Conducted training sessions for new hires on protocols and software applications.
- Maintained organized filing system for efficient retrieval of records and documents.
- Managed inventory levels and placed orders for necessary supplies promptly.
- Organized company events and meetings, overseeing logistical arrangements thoroughly.
- Executed processing of invoices and payments in alignment with established procedures.
- Prepared weekly check runs for approval by management or executive staff members.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Reconciled daily cash receipts and applied payments to the appropriate accounts.
- Managed the processing of new hires and terminations in the payroll system.
- Managed payroll for temporary, hourly, and salaried employees.
- Collaborated with external auditors during annual audits, providing necessary payroll records and explanations.
- Managed employee benefits, workers' compensation, health, dental, and vision benefits.
Education
GED -
Henry County High School
Paris, TN05-1997
Skills
- Multitasking and organization
- Effective communication
- Attention to detail
- Adaptability and flexibility
- Team collaboration
- Account management
- Process optimization
- Customer relationship management (CRM)
Timeline
Customer Account Representative
Georgia Spice Company
01.2023 - Current
Office Manager
The Doug Jeffords Co.
01.2003 - 01.2023
GED -
Henry County High School