Amanda Thompson
Oakley,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Account Clerk Advanced Level
Contra Costa County Fire Protection District
Concord, CA
10.2022 - Current
- Processed accounts receivable payments and deposits.
- Updated database with payroll and employee information.
- Prepared or maintained employment records using human resources management system software.
- Performed administrative tasks related to payroll processing or benefit administration.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Account Clerk Experienced Level
IHSS Payroll - Contra Costa County
Pleasant Hill, CA
09.2018 - 10.2022
- Review and process employee timesheets and sick leave requests in a timely manner.
- Investigate and process FLSA violation documentation and enforce rules and regulations.
- Run a variety of reports; research and resolve discrepancies related to the information and payroll records.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Wine Specialist/Key Carrier
BevMo
Antioch, CA
08.2016 - 06.2019
- Supervised direct beverage orders, checking items for correct quantity, brand and size, returning broken or leaking bottles for credit immediately.
- Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
- Participated in physical inventories as requested by management team.
- Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Membership Coordinator
Hometown Heating & Air Conditioning
Concord, CA
05.2017 - 01.2018
- Maintained accurate records of all membership transactions using CRM software.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Responded promptly to emails or phone calls from current or potential members.
- Created detailed reports of membership activity for senior management review.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Administrative Coordinator
Marshalls
Pleasant Hill, CA
04.2016 - 05.2017
- Organized and maintained filing systems for sensitive documents.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Reconciled daily register receipts against shift reports for accuracy.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Account Manager
KLS Logistics
Livermore, CA
10.2012 - 04.2016
- Researched and resolved billing and invoice problems.
- Performed account analysis to ensure accuracy of records.
- Balanced batch summary reports for verification and approval.
- Calculated figures such as discounts, percentage allocations and credits.
- Verified that information in the computer system was up-to-date and accurate.
Department Head/Bookkeeper
Sport Chalet
Antioch And Pleasanton, CA
06.2006 - 04.2016
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
- Coordinated with other departments to ensure successful completion of projects.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Developed relationships with customers by providing knowledgeable advice about products.
Education
Bachelor of Arts - Business Administration
Southeast Missouri State University
Cape Girardeau, MO05-2024
Skills
- Payroll Administration
- Research and Analysis
- Administrative Skills
- Onboarding and Orientation
- Policy Enforcement
- Performance Assessment
- Microsoft Office Suite
- Records Management
- Human Resources Operations
- Invoice and Payment Processing
References
References available upon request.
Timeline
Account Clerk Advanced Level
Contra Costa County Fire Protection District
10.2022 - Current
Account Clerk Experienced Level
IHSS Payroll - Contra Costa County
09.2018 - 10.2022
Membership Coordinator
Hometown Heating & Air Conditioning
05.2017 - 01.2018
Wine Specialist/Key Carrier
BevMo
08.2016 - 06.2019
Administrative Coordinator
Marshalls
04.2016 - 05.2017
Account Manager
KLS Logistics
10.2012 - 04.2016
Department Head/Bookkeeper
Sport Chalet
06.2006 - 04.2016
Bachelor of Arts - Business Administration
Southeast Missouri State University
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