Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Thorn

Hoopeston,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Telecommunicator

City of Hoopeston
Hoopeston, IL
07.2019 - Current
  • Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
  • Dispatched police officers to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
  • Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
  • Operated multi-line telephone system, including transferring calls, placing outbound calls, taking messages and paging staff members.
  • Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
  • Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
  • Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
  • Reviewed incoming emails related to incident response activities and responded accordingly when necessary.
  • Worked closely with field personnel in order to provide additional support during critical incidents.
  • Assisted supervisor with administrative tasks such as filing paperwork and updating training logs.
  • Attended regular training sessions on topics such as communication protocols, safety procedures.
  • Adhered strictly to applicable laws related to privacy regulations when handling sensitive information.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched police officers and emergency personnel to calls for service.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Advised personnel about accidents, weather conditions or other hazards.

Circuit Court Clerk

Vermilion County Courthouse
Danville, IL
02.2018 - 07.2019
  • Prepared Juvenile files for Juvenile court. Had paper records ready for the Judge.
  • Documented what happened in court for next court date
  • Filed out paperwork for IDJJ
  • Sent warrant information for Juveniles to County Communicates to have that entered.

Call Center Representative

Chittick Family Eye Care
Danville, IL
09.2011 - 02.2017
  • Made appointments for patients for multiple doctors.
  • Verified insurance for patients coming in for their visit
  • Greeted patients as they came in for their visit
  • Made calls and answered phone calls
  • Fixed patients glasses
  • Taught patients how to put contacts in,take them out and care
  • Assist with special testing ordered by the doctor

Education

High School Diploma -

Hoopeston Area High School
Hoopeston, IL
05-2006

Some College (No Degree) - Phelebotomy

Danville Area Community College
Danville, IL

Skills

  • Inbound Customer Service
  • Multi-Line Telephone Systems
  • Information Gathering
  • Stress Tolerance
  • Call Management
  • Decision-Making
  • Police Department Procedures
  • Computer Skills
  • Active Listening
  • Data Entry
  • Teamwork and Collaboration

Timeline

Telecommunicator

City of Hoopeston
07.2019 - Current

Circuit Court Clerk

Vermilion County Courthouse
02.2018 - 07.2019

Call Center Representative

Chittick Family Eye Care
09.2011 - 02.2017

High School Diploma -

Hoopeston Area High School

Some College (No Degree) - Phelebotomy

Danville Area Community College

Similar Profiles

CREATE PROFILE
Amanda Thorn