Amanda Thornsen
Jackson,WI
Summary
Goal-oriented project manager with ample experience in capital equipment industry and proven expertise in increasing productivity and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Project Manager
Yamato Corporation
04.2024 - Current
- Acted as the primary point of contact for direct customers, OEM's and agents, and managing projects related to automated weighing system.
- Managed multiple projects simultaneously, ensuring on-time delivery and exceeding client expectations.
- Demonstrated adaptability by managing an evolving portfolio of projects in response to shifting market trends, customer priorities and international economic crisis.
- Improved sales performance by implementing innovative project management strategies based on different industries, market and cultural needs.
- Increased customer satisfaction through efficient communication and timely project completion.
- Attended industry events and trade shows in US and Latin America to expand sales opportunities.
- Improved internal communication between sales and engineering department by facilitating technical discussions and outlining project details and expectations.
Sales Administration Supervisor (LATAM,US,CANADA)
Yamato Corporation
02.2020 - 03.2024
- Led the sales administration team whose main focus is to create and maintain a functional workflow throughout all departments
- Assisted Latin America Business Manager with project management which includes but not limited to reviewing contracts, leading sales negotiations, providing quick solutions to customers on various project scopes, and ensuring projects run smoothly from initiation to closure
- Attended trends shows to promote products, meet new customers and fortify relationships with current customers
- Had quarterly customer visits to review recent orders onsite, ensure product accuracy and gather information to create reports that are utilized to improve sales within the company.
Freelance Translator (Portuguese-English)
Yamato Corporation
01.2017 - 01.2019
- Performed various translation and interpretation duties from Portuguese to English and English to Portuguese which included written texts such as personal documents and business materials, as well as audio files and live speaking presentation.
International Language Department Assistant
Milwaukee Area Technical College
01.2014 - 01.2015
- Interpreter and advisor to foreign language students
- Required concise use of language and excellent communication skills
- Responsible for executing daily administration tasks.
Real Estate Administrative Assistant & Support Professional
KF Real Estate
01.2007 - 01.2010
- Responsible for assisting with the administration of accounts, processing and reviewing real estate contracts, and preparing closing documents
- Provided daily administrative tasks and support to real estate agents such as coordinating shows, preparing list agreements, and acting as a point of contact for current and prospect clients
- Coordinated the company's administrative lease process.
Education
Bachelor of Business Administration - Supply Chain And Operations Management & Marketing
University of Wisconsin-Milwaukee
Skills
- Epicor ERP
- Proposal Development
- International sales
- Project management
- Customer Engagement
- B2B sales
- Logistics import and export custom compliance
- Sales Pipeline Management
- Product Knowledge
- CRM Software (Salesforce)
- Technical and analytical reasoning
Accomplishments
- Created multiple sales and data collection reports for all sales team members, including the CEO and Japanese HQ.
- Successfully backfilled for open logistics role during COVID (2020-2021) and fully trained new logistics analyst after the role was permanently filled.
- Managed multiple projects in the Americas and ensured customers found the right solution for their business needs.
- Optimized internal processes which effectively reduced customer service response time.
Certification
International Business Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Sales Project Manager
Yamato Corporation
04.2024 - Current
Sales Administration Supervisor (LATAM,US,CANADA)
Yamato Corporation
02.2020 - 03.2024
Freelance Translator (Portuguese-English)
Yamato Corporation
01.2017 - 01.2019
International Language Department Assistant
Milwaukee Area Technical College
01.2014 - 01.2015
Real Estate Administrative Assistant & Support Professional
KF Real Estate
01.2007 - 01.2010
Bachelor of Business Administration - Supply Chain And Operations Management & Marketing
University of Wisconsin-Milwaukee
International Business Certificate
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