Amanda Tibery
Macon,GA
Summary
Diversely Skilled Technical Analyst with 7 years solving problems for employers and customers. Personable and adaptable provider of technical and business expertise in language comprehensible to everyone from engineers to private users.
Overview
7
7
years of professional experience
Work History
Billing Technical Analyst
GEICO
01.2022 - Current
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Performed quality assurance and quality control assessments of test cases and internal business rules.
- Communicated technical findings and updates via lay terminology to keep business partners informed.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Cultivated professional working relationships with internal personnel.
Software Analyst
GEICO
04.2021 - 01.2022
- Analyzed business issues to determine validity and frequency
- Skilled at working independently and collaboratively in a team environment.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with all technical teams for T-shirt size estimations for company changes
Regional Coordinator
GEICO
08.2019 - 04.2021
- Entered data, generated reports, and produced tracking documents.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Used job-related software to draft and finalize written correspondence and documentation.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Built relationships with technical partners
Central Financial Services Tester
GEICO
11.2018 - 08.2019
- Thoroughly tested new applications used by the company related to the financial aspect of the company
- Communicated with internal stakeholders to resolve financial application issues
Supervisor Prep
GEICO
04.2018 - 11.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Customer Service Coach
GEICO
10.2016 - 04.2018
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed and implemented successful onboarding program.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained new hires on company Billing processes and how to navigate through the application for billing purposes
Customer Service Representative
GEICO
04.2016 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associates of Culinary Arts - Culinary Arts
Art Institute Raleigh-Durham
Durham2013
Skills
- IT Best Practices
- Testing
- Agile Methodology
- Diagnostic Tools
- Data Analysis
- Coordination and Collaboration
- Agile and Scrum Environments
- SQL and Splunk
- Microsoft Office Suite
- Teamwork
Timeline
Billing Technical Analyst
GEICO
01.2022 - Current
Software Analyst
GEICO
04.2021 - 01.2022
Regional Coordinator
GEICO
08.2019 - 04.2021
Central Financial Services Tester
GEICO
11.2018 - 08.2019
Supervisor Prep
GEICO
04.2018 - 11.2018
Customer Service Coach
GEICO
10.2016 - 04.2018
Customer Service Representative
GEICO
04.2016 - 10.2016
Associates of Culinary Arts - Culinary Arts
Art Institute Raleigh-Durham