Amanda Tillman
Jacksonville,FL
Summary
Highly motivated Merchandising Manager with 7 years of experience driving product sales and monitoring merchandise trends. Expertise in efficiently managing daily sales operations and inventory stock levels to assess purchasing requirements. Proficient in merchandise planning to curate a diverse range of products that cater to the specific needs and preferences of valued customers.
Overview
22
22
years of professional experience
Work History
Merchandise Manager
Five Below
06.2024 - Current
- Oversees receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on sales floor
- Manages entire process of opening or closing store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for smooth daily operation
- Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues
- Helps oversee daily activities of all store associates, ensuring duties are performed effectively and providing excellent customer service
- Supports onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Interacted with customers to obtain feedback and drive satisfaction.
- Identified opportunities to reduce lead times and improve inventory management.
- Completed monthly profit and loss performance reports.
Reservation Agent
Department of Defense, NEXCOM Hospitality
11.2009 - 03.2024
- Enhanced room availability for Navy & Marine Corps Lodging by scrutinizing occupancy rates, refining reservation processes, and fortifying customer eligibility verification, leading to a 25% upsurge in direct bookings and revenue
- Investigated and documented in-depth details about corporate facilities, geographic features, and community amenities; created informative guides that were instrumental in attracting new clients and increasing site conversions by 30%
- Perfected data entry operations through precision typing techniques, achieving a 98% accuracy rate and processing an average of 500 records per hour
- Directed outage mitigation efforts and led incident response teams, resulting in a 60% reduction in resolution time and a 20% improvement in overall system reliability.
Assistant Store Manager
Piercing Pagoda
07.2007 - 01.2009
- Directed payroll audit process, identifying and resolving discrepancies in employee compensation data, ensuring compliance with labor laws and regulations
- Engineered and implemented tailored work schedules, assigning resources to tasks, resulting in a 35% improvement in project timelines and a 25% boost in team performance metrics
- Optimized inventory management system to streamline merchandise processing, resulting in 25% faster turnaround time for incoming and outgoing shipments, enhancing overall operational efficiency and customer satisfaction
- Executed detailed cash handling procedures, including reconciling deposits and preparing change orders, ensuring compliance with banking regulations
- Orchestrated seamless customer experience for 50+ clients daily in an ever-changing retail setting, balancing diverse needs and preferences to achieve 95% customer satisfaction rate and drive 20% increase in sales revenue
- Architected visually compelling store displays, ensuring strategic placement of signage to showcase products and promotions appropriately; increased foot traffic and sales by 30% through enhanced display visibility and engagement
- Streamlined data entry processes via adept 10-key pad and keyboard utilization, resulting in a 40% increase in data accuracy and a 25% reduction in processing time.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
GameStop
09.2002 - 06.2007
- Ensured excellence in customer service and resolved all problems at store level while balancing the needs of customers simultaneously in a fast-paced retail environment
- Arranged employee task assignments based on individual strengths and project requirements, resulting in a 15% increase in overall team efficiency and timely project delivery
- Analyzed and audited weekly payroll data for 15+ employees, ensuring accuracy and compliance with company policies and industry standards, resulting in a 10% increase in payroll efficiency
- Fulfilled detailed cash handling operations, including deposit reconciliation and change order management, driving a noteworthy 25% decrease in cash discrepancies and upholding strict adherence to banking regulations
- Managed visually captivating store displays, strategically placing signage for products and sales promotions; optimized layout and signage placement to boost sales by 20% in high-traffic areas
- Accelerated data input tasks by mastering 10-key pad and keyboard, achieving a 30% increase in daily output and contributing to a 15% improvement in overall team productivity.
Education
High School Diploma -
University Christian School
Jacksonville, FL06.2002
Skills
- Data Entry
- Hotel Hospitality
- Customer Service
- Retail Manager
- Merchandising
- Planogram Reset
- Inventory Control
- Employee Scheduling
- Payroll
- Stockroom Organization
Other
Data Entry, Hotel Hospitality, Customer Service, Retail Manager, Merchandising, Planogram Reset, Inventory Control, Employee Scheduling, Payroll, Microsoft Certified, English (native)
Timeline
Merchandise Manager
Five Below
06.2024 - Current
Reservation Agent
Department of Defense, NEXCOM Hospitality
11.2009 - 03.2024
Assistant Store Manager
Piercing Pagoda
07.2007 - 01.2009
Assistant Store Manager
GameStop
09.2002 - 06.2007
High School Diploma -
University Christian School
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