Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Amanda Shorten

De Soto,Kansas

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature. Energetic Dental reception / Dental Assisting offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft. Energetic Dental Assisting offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dental Assisting with a Surgical Tech position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative Dental Assistant dedicated to providing and managing direct patient care, including examinations, evaluations, assessments, diagnoses and treatments. Enthusiastic and career-oriented professional with vast knowledge of dental care, dental services and dental surgeries. Expertise in entry level and going to school to further education. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level surgical tech position. Ready to help team achieve company goals. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft. Energetic Dental Assistant offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Dental Receptionist /General Dental Surgeon

Celebrate Dental And Braces
01.2024 - Current
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Ensured patient privacy by adhering to all HIPAA regulations during collection, storage, and sharing of sensitive information.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Assisted with medical coding and billing tasks.
  • Coordinated marketing efforts for dental practice, including social media updates and promotional materials, contributing to increased brand awareness and patient engagement.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Maintained and clean and welcoming reception area for patients, contributing to positive dental visit experience.
  • Collaborated with team members to maintain organized inventory system for dental supplies and office materials.
  • Managed patient billing processes for timely, accurate payments.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered phone calls and messages for 2 -physician dental medical facility, scheduling appointments, and handling patient inquiries Treated severe cavities, infections and other issues in over 100 patent
  • Managed busy surgical office with 2 providers, 9 staff and 70 patients.
  • Completed operations per day with patients under general sedation and treated with local anesthetics.
  • Answered phone calls and messages for 2-physician dental medical facility, scheduling appointments, and handling patient inquiries
  • Answered phone calls and messages for 2-physician dental medical facility, scheduling appointments, and handling patient inquiries.
  • Treated severe cavities, infections and other issues in over 70 number of patients.

Team Lead Associate

Walmart
01.2023 - Current
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Collected, arranged, and input information into database system.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Evaluated customer needs and feedback to drive product and service improvements.

OTR Truck Driver

Teamsters Local #541
03.1990 - 03.2017
  • Made sure that deliveries were on time for scheduled appointments.
  • Completed specialized training courses to expand skill set, including hazardous materials transportation certification for additional route options.
  • Maintained accurate driving records in accordance with federal laws and regulations.
  • Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Completed routine maintenance on truck to keep in working order.
  • Drove heavy-duty vehicles with Tractors with trailers to deliver aggreaties, tearout, haul off, spoils, with dry box, temp controled loads, making sure to tag the truck in Hazamat, tankers, pulled doubles, flatbeds, even unloaded my own trailers, and ran heavy equipment to help progress on job sites, OTR making sure deliveries were on time in 48 states and Canada .
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Helped load and unload freight at beginning and end of each trip to support on-site loading dock teams.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Operated with safety and skill to avoid accidents and delays.
  • Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.
  • Continuously updated knowledge of industry trends, regulations, and best practices through participation in workshops, seminars, and online resources.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
  • Enhanced overall safety culture within the company by actively participating in safety meetings and offering suggestions for improvement based on personal experience.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Secured vehicle to tow truck and checked all attachments for safe operation.

Education

No Degree - BLS

ACLS
Online
04.2024

Associate of Applied Science - Business Administration And Management

Maple Woods Community College
Gladstone, MO
03.1997

GED -

Chillicothe High School
Chillicothe, MO
04.1996

Skills

  • Preparing Treatment Rooms
  • Punctual and Reliable
  • Relationship Building
  • Inventory Management
  • Patient Health Information Access
  • Invoice Preparation
  • Organizational Skills
  • Time management abilities
  • Clerical Support
  • Self Motivation
  • Medical Coding
  • Database Administration
  • Adaptable and Flexible
  • Insurance Billing
  • Interpersonal Communication
  • Accelerated Dental Assisting Academy program proficiency
  • Data Entry Software
  • Data Management
  • Teamwork and Collaboration
  • Calendar and Appointment Management
  • Billing Procedures
  • Time Management
  • Professionalism
  • Maintaining cleanliness
  • Claim Forms
  • Decision-Making
  • Goal Setting
  • Documentation and Recordkeeping
  • Dental Terminology
  • Heart First Aid
  • Patient Scheduling
  • Financial Plan Options
  • Patient Interviews
  • Referral Verification
  • Patient documentation
  • Medical Billing
  • CPR Certified
  • Professional Demeanor
  • Office Opening and Closing
  • Medical Terminology
  • Analytical Skills
  • Electronic Practice Management (EPM)
  • Patient Services
  • Documentation Review
  • Appointment Scheduling
  • Understanding of confidentiality laws
  • Appointment Setting
  • Supply Ordering
  • Problem-solving abilities
  • Reliability
  • Multitasking Abilities
  • Written Communication
  • Dental staff support
  • Rapport Building
  • Basic Life Support for Health Care Providers
  • Initial Trauma Life Support
  • Medical Charting
  • Computer Proficiency
  • Payment Scheduling and Collection
  • Patient Referral
  • Phone and Email Etiquette
  • Payment Plan Options
  • Excellent multitasking capability
  • Electronic Recordkeeping
  • Scheduling Tests and Procedures
  • Patient Database Maintenance
  • Certified CPR AED (CPR AED)
  • Payment Processing
  • Patient interviewing
  • Medical Records Verification
  • Effective Communication
  • Pharmacy Correspondence
  • Customer Service
  • Team Collaboration
  • Accounts Receivable
  • Interpersonal Skills
  • Clinical Support
  • Regulatory Documentation
  • Records Management
  • Insurance Authorizations
  • Basic Life Support for Health Care Providers (BLS)
  • EHR Software
  • Invoice Processing
  • Incoming Call Reception
  • Bookkeeping
  • Problem-Solving
  • Maintaining Financial Records
  • Adaptability
  • Equipment Troubleshooting and Maintenance
  • Technical Library Maintenance
  • Flexible Schedule
  • Continuous Improvement
  • Cash Handling

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved being positive by completing any task that was asked of me with accuracy and efficiency.

Certification

Dental Assisting with certification in Nitroa Training - May 2024 thru July 2024. Already signed up. Certified in BLS and CPR/AED. Working on getting certified in ACLS, PALS . Then I want to advance my career in the Oral Surgery, goint to night school after I finish my Accelerated Academy for Dental Assisting.

Additional Information

I am a hard worker with the best work ethic. I am asking for a chance . I'm reliable, always willing to advance in the dental profession, I pay strong attention to detail, and I can handle constructive criticism, I keep a positive attitude, I like working with the team, I am energetic and a fast learner. You would not be disappointed if I joined your team.

Timeline

Dental Receptionist /General Dental Surgeon

Celebrate Dental And Braces
01.2024 - Current

Team Lead Associate

Walmart
01.2023 - Current

OTR Truck Driver

Teamsters Local #541
03.1990 - 03.2017

No Degree - BLS

ACLS

Associate of Applied Science - Business Administration And Management

Maple Woods Community College

GED -

Chillicothe High School
Amanda Shorten