AMANDA TIMMS
Macomb,OK
Summary
Results-driven Accounts Receivable RCM professional with proven expertise in daily cash reconciliations and claims research. Demonstrated ability to implement process improvements, enhancing operational efficiency and ensuring accurate financial records. Bringing 22+ years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments and resolving billing issues. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
2026
2026
years of professional experience
Work History
SR Accounts Receivable Clerk
Optum, UnitedHealth Group
Plano, TX
01.2022 - 01.2026
- Reconciled discrepancies in account balances to maintain accurate financial records and correct billing to patients.
- Collaborated with teams to resolve billing issues and enhance timely claim resolution.
- Reviewed, researched and resubmitted corrected claims for denials with incorrect CPT codes, DX codes and missing/incorrect modifiers.
- Identified root cause for incorrect denials, ie Doctor's not being added in Availity on claims denied for credentialing.
- Added approximately 400 doctors in Availity, rebilled claims prior to timely filing guidelines to ensure prompt payment of claims.
- Reason for leaving: Reduction in Force
Accounts Receivable Manager
Optum, UnitedHealth Group
Plano, TX
01.2017 - 01.2022
- Identified insurances to set up for EFT payments and ERAs to improve AR reduction in posting payments promptly.
- Researched insurance websites to locate web portals to register for access to enable AR staff to ensure timely completion of outstanding claims.
- Created daily statistical reports via EPIC reporting and forwarded to upper management.
- Viewed employee production to discuss and assist in maximizing the number of claims to process daily and reduce aging AR claims.
- Engaged employees in daily meeting sessions to search for denial trends to determine root cause of incorrect denials and correct the issue as needed.
- Researched claim discrepancies in EPIC and corrected as needed.
- Posted ERA's, patient payments and insurance checks via EPIC
- Reason for Manager title change: Reduction in Managerial positions.
Accounts Receivable Supervisor
McKesson
Plano, TX
01.2014 - 01.2017
- Supervise daily revenue cycle operations, ensuring compliance with policies and regulations.
- Implement process improvements that enhance accuracy and efficiency in payment postings.
- Monitor production to assess team productivity and service quality.
- Maintained payroll records and submitted payroll with help of Kronos.
- Ensured HIPPA compliance on staff computers by supplying protector screens.
- Accomplishments: Voted Employee of the Quarter due to switching to EPIC with no reduction or loss of revenue posted.
Reimbursement Coordinator
San Angelo Community Medical Center
San Angelo, TX
1997 - 01.2013
- Posted lockbox and EFT payments daily. Reconciled and balanced cash received daily.
- Researched unknown payments to enable posting to correct accounts.
- Assisted collectors, billers and management in analyzing and correcting patient accounts as needed.
- Assisted Finance in proper posting of Cost Report funds.
- Assisted Finance in researching payment entries identified by Corporate as incorrect and posts to appropriate GLs as needed.
- Reconciled Corporate deposits to monthly CRJ. Reconciled and maintained monthly CRJ on a daily basis and balanced at month end.
- Reviewed credit balances daily. Processed patient refunds as needed via A/P or online credit card payment center.
- Transferred patient payments to open accounts as applicable per Corporate policy.
- Reviewed incoming refund requests from insurance companies.
- Validated accuracy of request with Contract Clerk in accordance with contract terms.
- Processed refunds via A/P for issuance of funds. Invoked Senate Bill 418 and Promissory Estoppel doctrine as applicable.
- Assisted new Refund Clerk in analyzing credit balances to ascertain if a refund was warranted.
- Validated employee transaction in Kronos daily. Verified and corrected entries prior to closeout payday week.
- Researched and set up several insurance companies with EFT capabilities. Result: Monies deposited in a timely manner.
- Researched and initiated several insurance companies to be posted via Emdeon clearinghouse. Result: Reduction of AR days due to accounts posted in a timely manner.
- Requested by BOD at Mesa View Regional in Mesquite Nevada to travel and assist in training employees in cashiering.
- Reason for Leaving: CHS Corporation consolidated Business Office function to CBO in Tucson Arizona.
Accounts Payable Clerk
San Angelo Community Medical Center
San Angelo, TX
01.1995 - 1997
- Verified and posted invoices daily.
- Researched invoice discrepancies and forwarded to Materials Management as appropriate.
- Validated and issued funds for Travel and Expense Reports.
- Initiated and maintained vendor files for appropriate filing.
- Initiated and maintained physician contract files for timely payments.
- Accomplishments: Correlated vendor numbers to Corporate National Vendor List. Result: Streamlined vendor list and eliminated multiple vender numbers.
- Set up Physician contract files and payment schedules. Result: Physician payment terms met each month.
Dietary Clerk
San Angelo Community Medical Center
San Angelo, TX
01.1993 - 01.1995
- Issued and retrieved patient menus daily with an average total of 98 to 100% retrieval.
- Calculated and verified patient menus daily with dietary limitations set by medical diagnosis.
- Accomplishments: San Angelo experienced a tornado which forced evacuation of patients during mealtime. Due to time restraints on issuance of meals, every meal was unfit for consumption. New meals prepared and delivered via stairs. Result: All patients fed on time and with dietary restrictions enforced.
Education
No Degree - Business Management
Angelo State University
San Angelo, TXHigh School Diploma -
San Angelo Central High School
San Angelo, TX01-1982
Skills
- Excellent Organizational Skills
- Strong Time Management Skills
- Computer Proficiency
- Data Entry
- Microsoft Office
- EPIC,ECW and MMIS DOTS Systems
- Excel, Word, One Note
- Recognizing Potential Problematic Issues
- Daily Cash Reconciliations
- Monthly Cash Reconciliation
- Claims Research
Timeline
SR Accounts Receivable Clerk
Optum, UnitedHealth Group
01.2022 - 01.2026
Accounts Receivable Manager
Optum, UnitedHealth Group
01.2017 - 01.2022
Accounts Receivable Supervisor
McKesson
01.2014 - 01.2017
Accounts Payable Clerk
San Angelo Community Medical Center
01.1995 - 1997
Dietary Clerk
San Angelo Community Medical Center
01.1993 - 01.1995
Reimbursement Coordinator
San Angelo Community Medical Center
1997 - 01.2013
No Degree - Business Management
Angelo State University
High School Diploma -
San Angelo Central High School