Amanda Tinney-Otero
Palm Coast,FL
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Dennys Restaurant
Port Orange, FL
06.2023 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Established policies for cash handling procedures to maximize security measures.
Cook
Flagler County Schools
Palm Coast, FL
02.2022 - 05.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
Certified Server Trainer
Dennys Restaurant
Columbus, GA
02.2018 - 09.2021
- Provided technical support to customers with server-related issues.
- Created detailed documentation on server setup procedures and best practices.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room activities to ensure customer satisfaction.
- Maintained cleanliness of the restaurant and kitchen areas.
Education
High School Diploma -
Deland High School
Deland, FL05-2008
Skills
- Recruitment
- Restaurant operations management
- Kitchen oversight
- Staff Management
- Operations Management
- Customer Engagement
Certification
- Serve Safe Certified - date of eximantion 05/12/24 , date of expiration 05/12/2029
Timeline
Restaurant Manager
Dennys Restaurant
06.2023 - Current
Cook
Flagler County Schools
02.2022 - 05.2024
Certified Server Trainer
Dennys Restaurant
02.2018 - 09.2021
High School Diploma -
Deland High School