Amanda Toledo
Summary
Retail Assistant Manager with 4 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Sam's Club
10.2022 - 07.2023
- Exhibited excellent people skills during interaction with employees and customers.
- Hired/Trained and developed new employees for ease of transition into team.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Compliance in hazardous and safety guidelines in club.
- Follow Food safety standards throughout.
- Digital Transformation & Change: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working
- Financial Management, Budgeting through daily production index plan.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Tracking weekly and monthly overall audits in inventory and creating a budget plan for improvement.
- Participating in analyzing economic trends and community needs for budget forecasting.
- Overseeing club operations in absence of club manager.
Team Leader Manager
Sam's Club
01.2020 - 11.2022
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Review nightly and morning cash flow audits. Resolving out of balance registers and CFT reports
- .Working with marketing representative to handle any fees, bills, donations, in and out of club.
- Ensuring all cash / check deposits are done properly each week through logging reports.
- Drive sales in marketing membership and credit cards in club.
McDonald's
Burris Management McDonald's Stores
06.2018 - 12.2019
- Running a profitable restaurant to ensure the restaurant meets McDonald's standards.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Completing all store tasks such as ordering, incoming loads, cash deposits, profits made daily before starting any production.
- Staffing control to ensure a smooth shift for each station.
- Teach and train all new hires for all stations.
Education
High School Diploma -
Crownpoint High School
Crownpoint, NM05.2017
Skills
Leadership Skills
Attention to Detail
Flexibility on time management
Communication & teamwork skills
Analyzing and Solutions
Dedication and commitment to job
Creativity to elevate company
Data visualization
Statistics / forecasting sales
Certification
- Certified Fresh Manager, Sam's Club - 2022-2023
Timeline
Retail Assistant Manager
Sam's Club
10.2022 - 07.2023
Team Leader Manager
Sam's Club
01.2020 - 11.2022
McDonald's
Burris Management McDonald's Stores
06.2018 - 12.2019
High School Diploma -
Crownpoint High School